Business Unit: Cubic Transportation Systems Company Details: Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We’re the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the leading provider of realistic combat training systems, secure communications and networking and highly specialized support services for military and security forces of the U.S. and allied nations. If you have an entrepreneurial spirit and thrive in an innovative environment, we want to talk to you about your next role at Cubic! We are seeking employees inspired by technology, and motivated by the rewards of hard work, commitment, teamwork, quality, integrity, and respect. We invite you to explore opportunities with Cubic. Job Details: Job Summary: Retail Representative will help support the management and day-to-day activities needed for the Retail Reload Locations. This position typically works under close supervision and direction. Essential Job Duties and Responsibilities: Maintains third-party retailers, this includes onboarding, training, on-site visits, and de-commissioning accounts. Conducts retail quality assurance checks, this may be over the phone or in-person visits where applicable. Supports MBTA retailer recruitment Installs retail equipment, on-site, in the MBTA service area. Maintains good relationships with retailers, responding promptly to any concerns/issues/requests. Responds to customer feedback that relates to merchant shortcomings. Helps maintain master vendor lists with the most up-to-date information (address, email, phone numbers, contact people, etc.). Monitors device connections for retailers. Fulfills retailer Fare Card orders. Other miscellaneous duties as identified by the Retail and Fulfilment Manager. Desired Qualities: A collaborative style and ability to work as part of a team Desire to learn, grow and succeed Strong interpersonal and communication skills (verbal and written) Excellent customer service skills Ability to make informed decisions Ability to consistently follow procedures with attention to detail Inclination towards problem-solving and willing to take personal initiative and be proactive Good numeracy skills Strong administration and organizational skills with the ability to work under pressure from time to time Minimum Job Requirements: Two years of account management, sales, and marketing experience. Requires intermediate knowledge of Microsoft Word, Excel, and PowerPoint. Knowledge of the transit industry is desired. Bilingual (English and Spanish) is an added advantage. Must be able to multi-task, meet deadlines, function well within a team, and follow strategy and policy. Must be capable of quickly grasping new technological concepts and conveying their value to potential partners and clients. Valid driver’s license and access to a reliable vehicle for retailer visits. The description provided above is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. Duties, responsibilities, and requirements may change over time and according to business needs. Worker Type: Employee Cubic creates and delivers technology solutions in transportation that make people’s lives easier by simplifying their daily journeys, and defense capabilities that help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global challenges through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Mission and Performance Solutions (CMPS). Cubic is dedicated to providing a comprehensive employee benefits program. All regular, full-time and part-time employees (working an average of 20 hours per week) are eligible for benefits that are effective on the first day of employment. Cubic offers medical, dental and vision insurance, company-paid disability (company continues full pay and benefits for up to six weeks), life insurance options, critical illness and accident coverages, Flexible Spending Accounts, a pre-paid legal plan, travel accident insurance, an award-winning well-being program which includes an employer-funded lifestyle spending account, up to six weeks of paid parental leave, and a 401k Retirement Plan with a company match. Employees can also take advantage of backup childcare, pet care, pet insurance, virtual tutoring, and a tuition reimbursement program. Many locations follow a 9/80 work schedule with time-off policies to help encourage employees to take time for rest and relaxation. Full-time salaried employees are eligible to participate in Cubic’s flexible time-off arrangement. Part-time and hourly employees accrue paid time-off (PTO)/Sick leave at a rate of 5.23 hours bi-weekly. Lastly, Cubic provides its employees 11 paid holidays throughout the calendar year. With a presence in over 60 countries and more than 5,000 employees worldwide, Cubic is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer. We are committed to ensuring a workplace free of discrimination based on race, color, religion, age, disability, genetic information, sex, sexual orientation, gender identity, national origin, military or veteran status, and any other basis protected by applicable law. For more information on Equal Employment please visit: http://www.cubic.com/Careers/Applicant-Help To learn more, visit Cubic.com. Follow us on LinkedIn!