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134 Customer Service Lead Jobs in Concord, NH

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Worldwide TechServices
Worldwide TechServices
Concord, NH | Full Time
$55k-74k (estimate)
1 Week Ago
Sherwin-Williams
Concord, NH | Full Time
$46k-63k (estimate)
1 Week Ago
Hobby Lobby
Concord, NH | Full Time
$39k-49k (estimate)
6 Days Ago
2020 Cubic Transportation Systems, Inc.
Concord, NH | Full Time
$100k-127k (estimate)
2 Days Ago
Domino's Franchise
Concord, NH | Full Time
$39k-50k (estimate)
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Domino's Pizza (9268)
Concord, NH | Full Time
$36k-46k (estimate)
8 Months Ago
U-Haul
Concord, NH | Full Time
$37k-47k (estimate)
2 Months Ago
Domino's
Concord, NH | Full Time
$37k-47k (estimate)
4 Months Ago
KEY COLLISION CENTER
Concord, NH | Full Time
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Eastern Propane
Concord, NH | Full Time
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Concord, NH | Full Time
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Raven Ridge
Concord, NH | Full Time
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ClickJobs.io
Concord, NH | Full Time
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Bangor Savings Bank
Concord, NH | Full Time
$47k-59k (estimate)
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BK Staffing Solutions, LLC
Concord, NH | Temporary | Contractor
$36k-46k (estimate)
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The Sherwin-Williams Company
Concord, NH | Full Time
$39k-52k (estimate)
1 Week Ago
The Sherwin-Williams Company
Concord, NH | Full Time
$39k-52k (estimate)
1 Week Ago
The Sherwin-Williams Company
Concord, NH | Full Time
$39k-52k (estimate)
1 Week Ago
Leddy Group
Concord, NH | Full Time
$35k-44k (estimate)
11 Months Ago
Rt 106 Shell
Concord, NH | Full Time
$27k-35k (estimate)
11 Months Ago
Rt 106 Shell
Concord, NH | Full Time
$27k-35k (estimate)
11 Months Ago
Rt 106 Shell
Concord, NH | Full Time
$27k-35k (estimate)
11 Months Ago
The Home Depot
Concord, NH | Full Time
$39k-49k (estimate)
6 Months Ago
Customer Service Lead
$100k-127k (estimate)
Full Time 2 Days Ago
Save

2020 Cubic Transportation Systems, Inc. is Hiring a Customer Service Lead Near Concord, NH

Business Unit:

Cubic Transportation Systems

Company Details:

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.
We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

Job Details:

Job Summary: Provides professional, knowledgeable, and courteous call support to all cardholders, patrons, and transit operators as well as support to Call Center Representatives. Individuals in this position also provide direction when a Supervisor is not available. This position typically works under general supervision and direction. Essential Job Duties and Responsibilities: 

  • Answers all incoming customer requests and provide accurate, satisfactory answers to their queries and concerns.
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support.
  • Follow all established Contact Center policies, procedures, and written/verbal instructions.
  • Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible within the program guidelines.
  • Initiate outbound follow-up calls as necessary.
  • Maintain quality performance standard metrics. 
  • Navigate and accurately record notes and create cases using a CRM. 
  • Collaborate with all call center professionals to improve customer service. 
  • Provides mentorship to new hires.
  • Processes web, email, and chat correspondence.
  • Assists with Level 1 Escalations.
  • Assists other team members with troubleshooting cardholder requests
  • Provides mentorship to other team members
  • Adheres to Contractual Service Requirements for the Transportation Authority
  • Actively participates and supports training.

Minimum Job Requirements: 

  • High school degree, or equivalent, plus two years’ experience in a Customer Service/Call Center.
  • Microsoft Office Professional proficiency required.
  • Self-Motivated team player with a positive attitude.
  • Must possess good time management skills.
  • Willing to work extended hours.
  • Experience using metrics to track adherence to key performance indications.
  • Strong verbal and written communication skills.
  • Strong organization skills with detail orientation.
  • Must demonstrate leadership skills.
  • Ability to multi-task. Comfortable using multiple systems to process tasks assigned.
  • Ability to type 45 wpm.

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.

Worker Type:

Employee

Job Summary

JOB TYPE

Full Time

SALARY

$100k-127k (estimate)

POST DATE

07/11/2024

EXPIRATION DATE

09/09/2024

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The job skills required for Customer Service Lead include Leadership, Innovation, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Lead. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Lead positions, which can be used as a reference in future career path planning. As a Customer Service Lead, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Lead. You can explore the career advancement for a Customer Service Lead below and select your interested title to get hiring information.

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