At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU. Title: Operations specialist Job Profile: Location: CA ON Toronto 288 Judson St Unit 10 Hiring Manager: Lynn Tolbert ABOUT THE OPPORTUNITY... A Record Center Specialist internally services the customers by maintaining their inventory through performing and coordinating workflow of record center tasks including put-away, retrievals, internal moves, destruction, permanent withdrawals and any other projects requested. THE SUCCESSFUL CANDIDATE WILL... • Responsible for executing services requested by the clients in Iron Mountain facilities within the district. • Responsible for the workflow coordination of a team of record center specialists by defining and assigning daily work duties. Responsible for productivity, quality and completion of daily work assigned. • Assist in procedural training of new Record Center Specialists. • Individual and team responsibility for customer transactions • Process all incoming orders including, scanning carton barcodes and locations, storing items in record center, downloading scanned information, investigating and resolving all exceptions and closing the order in Safekeeper Plus. • Process retrieval orders including pulling the items, verifying item, closing service order on Safekeeper Plus manifesting all orders and preparing for shipment to customer • Process all internal moves including pulling customer material from one location and storing it in another location, investigating all exceptions and closing all work orders in Safekeeper Plus. • Process all destruction including pulling required material, verifying it for accuracy, preparing it for destruction, investigating and resolving all exceptions. • Research and resolve discrepancies encountered during above processes and communicate difficult issues or problems to supervisor • Prepare and process all record center paperwork necessary to accomplish the above processes • Observe all safety procedures and report safety issues • Perform other duties as assigned ....... SKILLS & BEHAVIORS... • Attention to detail, ability to read and write, professional communication skills Ability to coordinate work and set-up workflow priorities • Strong organizational skills • Ability to understand and execute instruction and perform routine problem solving. Ability to make judgments and decisions independently and in conjunction with others. • Ability to perform repetitive work • Ability to interact with a variety of people inside and outside the organization • Ability to work the shifts provided based on the volume dictated by our business •Ability to handle physical work which includes lifting and carrying an average of 40 pounds • Ability to work in a dusty environment, fast paced, environment is not climate controlled • May be required to travel between facilities, ability to climb stairways • Able to work overtime as required DESIRED EXPERIENCE REQUIRED: • High School education with 1 to 3 years' experience in a service industry with 1 year at a senior level • Knowledge of shipping procedures • IT Literate including Microsoft office and google workspace • accuracy and attention to detail • Customer services • Excellent communication skills Ability to work in a pressured environment • Team player WHAT'S IN IT FOR YOU? Be part of an ever evolving global organization focused on transformation and innovation A support system where you have a safe place to voice your opinion, share feedback, and be. your true authentic self Global connectivity to learn from 26,000 teammates across 52 countries Be part of a winning team who embrace diversity, inclusion, and our differences Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing, and retirement Category: Operations Group Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts. Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working. Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.