The road to a great career starts with Saia! Job Responsibilities As a Freight Operations Manager, you will be responsible for directing and coordinating activities of terminal employees to provide cost effective, timely, quality service to customers. Additional responsibilities: Investigate customer complaints and resolve problems. Interview, select, train, and assign new personnel. Enforce compliance of all company policies and procedures, safety rules and governmental regulations. Review and analyze expenditure, financial and operations reports to determine requirements for increasing profits and improving processes. Preferred Qualifications Minimum 2 years of LTL terminal operations supervisory experience Bachelor's degree Knowledge of AS400 Knowledge of Microsoft Office Today, Saia's network of terminals covers 44 states in the U.S. as well as Canada. Through our network of partners, we serve the balance of the U.S. including Alaska and Hawaii, plus Puerto Rico and Mexico. Through our three operating service groups - Saia LTL, Linkex, and Saia Logistics Services - we provide complete transportation and logistics solutions. With headquarters in Georgia, Saia LTL Freight operates 185 terminals across the U.S. and employs over 12,000 people nationwide. Through our network of partners, we serve the balance of the U.S. including Alaska and Hawaii, plus Puerto Rico, Canada and Mexico. Through our three operating service groups-Saia LTL, LinkEx, and Saia Logistics Services-we provide complete transportation and logistics solutions. As a company, Saia is dedicated to providing every employee the opportunity and environment to continue to grow and contribute, individually and as part of a team. Perhaps that is why the average employee tenure at Saia is 8 years and why more than 300 employees have been with us for over 20 years.