At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU. The Operations Manager position is responsible for activities within operations including but not limited to production, hiring, personnel development, facility management and maintaining a safe work environment. Duties and Responsibilities: Provide leadership for Leads and Senior Warehouse Technicians Senior master level across all functional areas in organization Provide training and job mentorship to Operations Managers, Leads and Senior Warehouse Technicians Drive root cause analysis and closed-loop corrective actions to resolve in-process and customer issues Oversee production to include adherence to client service level agreements, processes, and internal performance metrics Perform administrative duties to include payroll, audits, HR support, facility, training, compliance Maintain a clean and safe work environment Ensure data security and customer brand protection at all times Other responsibilities and duties as assigned by Management Qualifications: Strong English reading, writing and communication skills Ability to work across all levels of Management Comfortable with Client Communications Project Management and Time Management skill set Ability to prioritize and schedule based on workload and SLAs Understanding of HR functions and requirements Bachelor’s degree, preferably in business, operations, or related field Minimum of four years’ experience managing front line supervisors Proficiency with MS Office, specifically MS Excel Comprehensive knowledge of internet and data entry Comprehensive knowledge of computer related equipment Strong organization skills and attention to detail Physical Requirements: Ability to perform manual tasks which are repetitive in nature Manual dexterity required for operating tools and equipment Category: gja_Operations Group Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts. Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working. Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.