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IT Support Engineer (Helpdesk)

Bradenton, FL | Full Time
Expired

Job Description

Job Description IT Support Engineer The Technology Department within IMG is responsible for the 24/7 operations and support of all IT systems within the Academy. The IT Support Engineer plays a critical role by directly supporting all team members, providing timely and quality desktop hardware, software, mobile device troubleshooting. While employing a high degree of customer service, technical expertise and responsiveness.  The position requires a phenomenal team player attitude, the ability to work rotating shifts and tenacity to occasionally contribute to urgent issues outside normal work hours.   General responsibilities and duties Monitor Helpdesk for inbound issues Handle immediate need activities such as video conferencing setups, new employees joining and office reconfigurations Ensure all issues are logged and documented in the Helpdesk system Quickly and professionally assess issues and take steps to resolve When resolution is complete, document cause and resolution then close Helpdesk incident Escalate and refer unresolved issues to other team members or Level 2 when appropriate Deal with various vendors (mobile, telecommunications, data etc.) and escalate issues to them directly Deal with remote problems.     Additional responsibilities and duties when necessary Administer Windows user accounts in Active Directory Setup and support mobile devices Setup and support desktop telecommunications terminals (phones, voicemail services and inbound routing) Perform basic server administration (power cycle, troubleshooting connectivity issues) Mange the network connectivity (patch cables, network switch and router infrastructure) Ensure a high degree of information security through password controls, prompt termination and activation of users etc. Support internally developed software suite, including assisting in QA process.   Technical environment within IMG   The IT Support Engineer will need a full working knowledge of the following:  Microsoft Windows 10 desktops and laptops Microsoft Office 2016 and 2019 productivity software Microsoft Active Directory, O365, Exchange Online and Windows Server 2016 Mobile phone operating systems (iOS) Cisco AnyConnect VPN Voice over IP (VoIP) Various Printers, scanners, some fax Endeavor is an equal opportunity employer committed to a diverse and inclusive work environment.

Skills for IT Support Engineer (Helpdesk)

The job skills required for IT Support Engineer (Helpdesk) include Troubleshooting, Customer Service, IT Support, Operating System, Microsoft Office,and Mobile devices etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Engineer (Helpdesk). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Engineer (Helpdesk). Select any job title you are interested in and start to search job requirements.

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Career Path for IT Support Engineer (Helpdesk)

The following is the career advancement route for IT Support Engineer (Helpdesk) positions, which can be used as a reference in future career path planning. As an IT Support Engineer (Helpdesk), it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Engineer (Helpdesk). You can explore the career advancement for an IT Support Engineer (Helpdesk) below and select your interested title to get hiring information.