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135 IMG Academy, LLC is Hiring an IT Support Engineer (Helpdesk) Near Bradenton, FL
Who We Are: Endeavor is a global sports and entertainment company, home to the world’s most dynamic and engaging storytellers, brands, live events and experiences. The company is comprised of industry leaders including entertainment agency WME; sports, fashion, events and media company IMG; and premier mixed martial arts organization UFC. The Endeavor network specializes in talent representation, sports operations & advisory, event & experiences management, media production & distribution, experiential marketing and brand licensing. IT Support Engineer The Technology Department within IMG is responsible for the 24/7 operations and support of all IT systems within the Academy. The IT Support Engineer plays a critical role by directly supporting all team members, providing timely and quality desktop hardware, software, mobile device troubleshooting. While employing a high degree of customer service, technical expertise and responsiveness. The position requires a phenomenal team player attitude, the ability to work rotating shifts and tenacity to occasionally contribute to urgent issues outside normal work hours. General responsibilities and duties Monitor Helpdesk for inbound issues Handle immediate need activities such as video conferencing setups, new employees joining and office reconfigurations Ensure all issues are logged and documented in the Helpdesk system Quickly and professionally assess issues and take steps to resolve When resolution is complete, document cause and resolution then close Helpdesk incident Escalate and refer unresolved issues to other team members or Level 2 when appropriate Deal with various vendors (mobile, telecommunications, data etc.) and escalate issues to them directly Deal with remote problems. Additional responsibilities and duties when necessary Administer Windows user accounts in Active Directory Setup and support mobile devices Setup and support desktop telecommunications terminals (phones, voicemail services and inbound routing) Perform basic server administration (power cycle, troubleshooting connectivity issues) Mange the network connectivity (patch cables, network switch and router infrastructure) Ensure a high degree of information security through password controls, prompt termination and activation of users etc. Support internally developed software suite, including assisting in QA process. Technical environment within IMG The IT Support Engineer will need a full working knowledge of the following: Microsoft Windows 10 desktops and laptops Microsoft Office 2016 and 2019 productivity software Microsoft Active Directory, O365, Exchange Online and Windows Server 2016 Mobile phone operating systems (iOS) Cisco AnyConnect VPN Voice over IP (VoIP) Various Printers, scanners, some fax Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices. Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief. Want to love what you do in an environment that values learning and growth alongside other high performing individuals? If you answered yes, IMG Academy is hiring. Our unique campus is dedicated to developing the next generation of leaders, champions and influencers. We believe that each day is an opportunity to achieve dreams and inspire greatness. As part of the IMG Family, we prepare our student-athletes to succeed, taking on life with confidence and preparedness. Through our integration of elite academics, athletics and character development, our student-athletes are prepared to rise up to their full potential – whether that’s on the field, in the classroom or in life. We are seeking curious, caring individuals who align with our core values: Passionate Soul: Love what you do Open Mind: Never stop learning and growing Champions Spirit: Strive for greatness Helpful Heart: Lift up those around you Absolute Integrity: Always do the right thing Diversity Statement for Endeavor Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we harness the entirety of our company and lead with a lens of diversity, equity, and inclusion in everything we do. It means that we engage in anti-racism and allyship the way we do anything. Fiercely and Fearlessly. As a global company that drives culture we endeavor to reflect the world’s diverse voices both internally and externally to ensure success in our mission.
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