Job Description Responsibilities Job Title: Enrollment Coordinator FLSA Status: Non-Exempt Department: Outreach Position Summary: Reporting to the Head of Student Enrollment and the Boarding School Sales Manager, the Enrollment Coordinator is responsible for processing all aspects of student enrollment at IMG Academy. Assist in guiding over 2,000 returning students, new students, and their families through the enrollment process. Process includes creating, distributing, and finalizing enrollment agreements. Primary Responsibilities Process Prepare, create, distribute, and finalize student enrollment agreements Ensure proper completion of the enrollment agreement in coordination of IMG Academy policies and procedures Reconciles completed enrollment agreements with IMG Academy accounting and finance department Manages all enrollment agreement revisions and adjustments Utilize CRM system daily to track communication and process on all student enrollments Communication Provide exceptional customer service via prompt and accurate communication with current and potential IMG Academy families Facilitate and communicate effectively with families on enrollment agreement status, including when an enrollment agreement is set to expire Communicate regularly with IMG Academy student-athletes on the status and progress of their respective families through the enrollment process Collaboration Effectively build relationships with and prioritize the requests/needs of the Student-Athlete Advisor team, ensuring effective communication Collaborate with Head of Student Enrollment to ensure best practices and identify new opportunities for efficiencies and growth Ensure proper communication with Head of Student Enrollment to accurately present data to Reporting Analyst, CRM Analyst, and Director of Outreach Operations and help facilitate reporting metrics Work with the Bursar/Assistant Bursar and the rest of the Accounting team to properly organize and archive enrollment contracts, ensuring effective reconciliation When necessary, communicate with admissions office on a regular basis regarding applicant status and ensuring student enrollment agreement coincides with such status If needed, properly communicate with Housing and Accommodations staff members, ensuring laundry/housing upgrades are effectively communicated/reconciled Goals Successfully contribute to achieving annual enrollment targets set forth by senior leadership Effectively obtain all student enrollment agreements in conjunction with their expiration dates Maintain accurate enrollment data and status tracking in real time Qualifications Required Knowledge, Skills and Abilities Bachelor’s degree required Adequate Microsoft Excel skills (Data Validation, IF formulas, VLOOKUP, Pivot Tables, Slicers, Conditional Formatting, etc.) Advanced knowledge and ability to use CRM systems Basic understanding of sales processes/pipeline management is preferred Highly organized and prepared; flexible in meeting the needs of multiple departments in a timely fashion Proven ability to multi-task while handling a wide array of responsibilities Experience communicating highly-sensitive information amongst multiple departments Strong commitment to customer service and the student-athletes’ and their families’ experience Preferred Knowledge, Skills and Abilities Knowledge of electronic contract signing software is preferred (i.e. – Adobe, Signable, etc.) Knowledge of SSS financial aid portal is preferred Some knowledge of database management (Access, SQL, ETL Pipelines) is sought, but not required Bilingual Physical Demands and Work Environment Ability to lift, move, push and pull equipment or boxes in excess of 40lbs. Should be able to handle outdoor temperatures for a reasonable period of time. Must be able to move around campus which includes gym, turf, fields, etc. Ability to work flexible hours to include nights, weekends and holidays is required Background Requirements Requires a background check upon offer Requires a drug check upon offer Endeavor is an equal opportunity employer committed to a diverse and inclusive work environment.