Who We Are: IMG Academy is the world’s leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes through an innovative suite of on-campus and online experiences: Boarding school and camps, via a state-of-the-art campus in Bradenton, Fla. Online coaching via the IMG Academy brand, with a focus on personal development through the lens of sport and performance Online college recruiting, via the NCSA brand, providing content, tools, coaching and access to a network of 40,000 college coaches The Enrollment Coordinator will be responsible for processing all aspects of student enrollment at IMG Academy. Assist in guiding over 1,500 returning students, new students, and their families through the enrollment journey by primarily focusing on working with families to support them in the onboarding and arrival process. The successful candidate will work to ensure each family has been given the resources and support that is necessary for the student to have an incredible experience at IMG Academy! Responsibilities include but are not limited to owning processes and communication-related to the onboarding of students. In addition, creating, distributing, and finalizing enrollment agreements. Position Responsibilities Process Effectively communicating with clients about requirements and expectations for their boarding school experience Responsible for the onboarding experience of a boarding school family, including managing the clearance of registrations forms for boarding school Prepare, create, distribute, and finalize student enrollment agreements Ensure proper completion of the enrollment agreement in coordination of IMG Academy policies and procedures Reconciles completed enrollment agreements with IMG Academy accounting and finance department Manages all enrollment agreement revisions and adjustments Utilize CRM system daily to track communication and process on all student enrollments Communication Provide exceptional customer service via prompt and accurate communication with current and potential IMG Academy families Act as a liaison and point of contact between the families and the Academy, specifically regarding the onboarding experience Facilitate and communicate effectively with families on enrollment agreement status, including when an enrollment agreement is set to expire Communicate regularly with IMG Academy student-athletes on the status and progress of their respective families through the enrollment process Collaboration Effectively build relationships with and prioritize the requests/needs of the Student-Athlete Advisor team, ensuring effective communication Collaborate with the Enrollment Services Manager to ensure best practices and identify new opportunities for efficiencies and growth Ensure proper communication with Enrollment Services Manager to accurately present data to Reporting Analysts, John Hopkins, and other relevant stakeholders on campus Work with the Finance/Accounting team to properly organize and archive enrollment contracts, ensuring effective reconciliation When necessary, communicate with admissions office on a regular basis regarding applicant status and ensuring student enrollment agreement coincides with such status If needed, properly communicate with Housing and Accommodations staff members, ensuring laundry/housing upgrades are effectively communicated/reconciled Manage the Support Team email and phone line to fulfill customer requests Provide coverage, manage and assist the clearance of registration forms for boarding school and if needed, assist the camp team Provide coverage during boarding school check-in to answer any questions, way find and assist where needed Assist with overflow of needs from other departments especially during peak seasons on campus Other duties as assigned Goals Successfully contribute to achieving annual enrollment targets set forth by senior leadership Successfully contribute to achieving 100% registration and health forms clearance for boarding school Effectively obtain all student enrollment agreements in conjunction with their expiration dates Maintain accurate enrollment data and status tracking in real time Maintain accurate registration and health forms data and status tracking in real time Required Knowledge, Skills and Abilities Bachelor’s degree required Experience with high-volume calling Excellent written and verbal communication skills Adequate Microsoft Excel skills (Data Validation, IF formulas, VLOOKUP, Pivot Tables, Slicers, Conditional Formatting, etc.) Advanced knowledge and ability to use CRM systems Basic understanding of sales processes/pipeline management is preferred Highly organized and prepared; flexible in meeting the needs of multiple departments in a timely fashion Proven ability to multi-task while handling a wide array of responsibilities Experience communicating highly sensitive information amongst multiple departments Strong commitment to customer service and the student-athletes’ and their families’ experience, as well as collaboration within the team and across multiple departments on campus Preferred Knowledge, Skills and Abilities Knowledge of electronic contract signing software is preferred (i.e. – Adobe, Signable, etc.) Knowledge of SSS financial aid portal is preferred Knowledge of a Health Record/Online Registration platform is sought, but not required Some knowledge of database management (Access, SQL, ETL Pipelines) is sought, but not required Bilingual (Spanish) Physical Demands and Work Environment Ability to work flexible hours to include nights, weekends and holidays is required Background Requirements: Requires a background check upon offer Requires a drug test upon offer Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfect with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Get to know us better: www.imgacademy.com IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Want to love what you do in an environment that values learning and growth alongside other high performing individuals? If you answered yes, IMG Academy is hiring. Our unique campus is dedicated to developing the next generation of leaders, champions and influencers. We believe that each day is an opportunity to achieve dreams and inspire greatness. As part of the IMG Family, we prepare our student-athletes to succeed, taking on life with confidence and preparedness. Through our integration of elite academics, athletics and character development, our student-athletes are prepared to rise up to their full potential – whether that’s on the field, in the classroom or in life. We are seeking curious, caring individuals who align with our core values: Passionate Soul: Love what you do Open Mind: Never stop learning and growing Champions Spirit: Strive for greatness Helpful Heart: Lift up those around you Absolute Integrity: Always do the right thing