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135 IMG Academy, LLC
Bradenton, FL | Full Time
$78k-100k (estimate)
4 Months Ago
Concentra
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Bradenton, FL | Full Time
$44k-58k (estimate)
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IMG Academy
Bradenton, FL | Full Time
$96k-136k (estimate)
1 Week Ago
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Bradenton, FL | Full Time
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The Loveland Center, Inc
Bradenton, FL | Full Time
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Suzie Q's Home Care LLC
Bradenton, FL | Contractor | Full Time
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Lutheran Services Florida
Bradenton, FL | Full Time
$34k-44k (estimate)
10 Months Ago
Customer Support Manager
$78k-100k (estimate)
Full Time 4 Months Ago
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135 IMG Academy, LLC is Hiring a Customer Support Manager Near Bradenton, FL

Want to love what you do in an environment that values learning and growth alongside other high performing individuals? If you answered yes, IMG Academy is hiring. Our unique campus is dedicated to developing the next generation of leaders, champions and influencers. We believe that each day is an opportunity to achieve dreams and inspire greatness. As part of the IMG Family, we prepare our student-athletes to succeed, taking on life with confidence and preparedness. Through our integration of elite academics, athletics and character development, our student-athletes are prepared to rise up to their full potential – whether that’s on the field, in the classroom or in life. We are seeking curious, caring individuals who align with our core values: Passionate Soul: Love what you do Open Mind: Never stop learning and growing Champions Spirit: Strive for greatness Helpful Heart: Lift up those around you Absolute Integrity: Always do the right thing Diversity Statement for Endeavor Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we harness the entirety of our company and lead with a lens of diversity, equity, and inclusion in everything we do. It means that we engage in anti-racism and allyship the way we do anything. Fiercely and Fearlessly. As a global company that drives culture we endeavor to reflect the world’s diverse voices both internally and externally to ensure success in our mission. Job Description Job Title: Customer Support Manager FLSA Status: Exempt Department: Outreach Position Summary: The Customer Support Manager is responsible for overseeing the day to day of our customer support team. This team is comprised of support specialists in charge of the customer journey for our campers and a support coordinator that supports our customer forms and systems. Working closely with our camp sales team this job will be vital in the providing a positive brand experience to existing customer’s while having a direct impact on retention. Position Responsibilities Recruit, hire, onboard, and manage customer support team Oversee camp customer journey from sales handoff through delivery Develop tactics to increase revenue of add on products such as transportation, gear packages, off-campus trips etc. Establish and implement effective strategies for increasing retention Serve as a liaison to the support staff and upper management Manage a support coordinator in charge of overseeing operations of campus records Lead trainings and meetings covering support communications, customer feedback, and best practices to help support peers Manage time effectively, meeting personal and company goals and working effectively with other members of the advisor team Provide support for Camp Advisors and outside staff to provide solutions to concerns Demonstrate product knowledge in all areas of the camp programs Adhere to all company policies, procedures and business ethic codes Other duties as assigned Knowledge, Skills and Ability Bachelor’s degree or equivalent work experience 2-3 years of customer service experience specifically in sports or entertainment General knowledge of sports Demonstrated track record of sales revenue Experience with MS Office Desire to work collaboratively with colleagues Excellent written and verbal communication skills Attention to detail Preferred Skills Bilingual Master’s degree in Sports Management, Business or related field. Physical Demands and Work Environment Ability to lift, move, push and pull equipment or boxes in excess of 40lbs. Must be able to move around campus which includes gym, turf, fields, etc. Ability to work flexible hours to include nights, weekends and holidays is required Background Requirements Requires a background check upon offer Requires a drug check upon offer EEO Statement: IMG Academy is an equal opportunity employer committed to a diverse and inclusive work environment. Endeavor is an equal opportunity employer committed to a diverse and inclusive work environment.

Job Summary

JOB TYPE

Full Time

SALARY

$78k-100k (estimate)

POST DATE

11/19/2022

EXPIRATION DATE

01/19/2023

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The job skills required for Customer Support Manager include Customer Service, Customer Support, Integrity, Verbal Communication, Transportation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Support Manager positions, which can be used as a reference in future career path planning. As a Customer Support Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Manager. You can explore the career advancement for a Customer Support Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Support Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Support Manager job description and responsibilities

Customer support managers lead teams of customer support specialists to ensure that clients receive assistance with the technical aspects of products or services.

02/25/2022: Spartanburg, SC

The customer support manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals.

02/26/2022: Winston Salem, NC

Customer Support Managers listen to the needs and desires of customers and lead a team of Customer Service Representatives.

02/10/2022: Rapid City, SD

They are responsible for overseeing teams of Customer Service Representatives.

04/10/2022: Queens Village, NY

Customer Support Managers build and nurture profitable relationships with old and new customers through excellent customer service with the help of customer service representatives.

03/24/2022: Santa Ana, CA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Support Manager jobs

A good CSM have the affinity for multitasking with precision.

02/20/2022: Cincinnati, OH

They also had a thorough knowledge of legislation pertaining to consumer protection.

02/09/2022: Charlotte, NC

Customer support managers must also create an environment where employees feel valuable to the organization.

04/11/2022: Lancaster, PA

The customer support manager must be able to work with people with different needs.

04/06/2022: Vineland, NJ

As a Customer Support Manager having the right customer service skills and traits don't only make for happier customers, they also make the job more fun.

02/03/2022: Fayetteville, AR

Step 3: View the best colleges and universities for Customer Support Manager.

Butler University
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