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Client Relations Supervisor

Kansas City, MO | Full Time
24 Days Ago

Job Description

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations. That's where you'll find SS&C, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon. If you see your opportunity in complexity, then we are the right fit for you. Job Description: Role Overview Supervises department personnel and manages daily operations, ensuring quality service and the professional development of all associates. Sets workflow priorities and ensures the timely and accurate processing TA2000 Fund Option, Voice and Fan Option update in accordance with established quality and productivity guidelines and standards. Responsibilities · Supervises assigned personnel. Plans, allocates, and monitors work, and makes decisions regarding employment, performance reviews, training and development, and related personnel actions. · Coordinates and monitors daily workflow to ensure all operations functions are performed on an efficient, timely basis and meet quality, productivity and audit standards; reviews and prepares quality and productivity reports for management. · Interfaces with client(s) and or other departments to respond to questions regarding, systems capabilities and special processing. Escalates exception processing with significant financial ramifications to upper management. · Communicates with various support and s departments, to address shareholder and client inquiries. · Reviews operating procedures/policies, identifies issues and makes improvement recommendations to upper management. · Communicates with RM team with to resolve sensitive issues. · Manages the training and development of department personnel, in compliance with the Associate Development Plan, if applicable. · Regularly monitors associates' progress and provides frequent feedback to direct reports. Assists in the creation of, and/or enhancements to, associate development plans. · Oversees the utilization of all applications and equipment, as directed by management, by monitoring individual usage and providing feedback to associates. · Manages and participates in a variety of special projects, including year-end, as directed by upper management. Qualifications · Bachelor's degree or equivalent combination of formal education and work experience. · TSO knowledge helpful , but not required · 3 - 4 years transfer agency or related operations experience, including 1 - 2 years senior specialist experience preferred. · Detailed knowledge of transfer agency operations policies, procedures and legal. · Working knowledge of system capabilities/applications and policies and procedures. · Basic knowledge of financial services industry preferred. · Ability to communicate clearly and effectively, both verbally and in writing, in order to exchange information with management, staff, and various external contacts, to explain policies and corporate guidelines and to present recommendations to upper management. · Ability to execute assignments within established timeframes and quality standards, while responding to immediate needs. · Ability to manage personnel, including training, evaluation and communication of expectations, requirements and results, and ensuring implementation and consistent application of department policies, procedures, and quality standards Location: Kansas City Missouri SS&C is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. SS&C is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.

Skills for Client Relations Supervisor

The job skills required for Client Relations Supervisor include Professional development etc. Having related job skills and expertise will give you an advantage when applying to be a Client Relations Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Relations Supervisor. Select any job title you are interested in and start to search job requirements.

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Career Path for Client Relations Supervisor

The following is the career advancement route for Client Relations Supervisor positions, which can be used as a reference in future career path planning. As a Client Relations Supervisor, it can be promoted into senior positions as a Media Relations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Relations Supervisor. You can explore the career advancement for a Client Relations Supervisor below and select your interested title to get hiring information.