We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. As the Express Scripts Inc. (ESI) Health Plans Division (HPD) The Associate Account Manager will provide support to the Account team of their assigned client. The Associate Account Manager will provide client facing support, non-standard reporting, submit client access requests, and assist with benefit set up and project support as requested. The primary focus for the position is executing client-specific operational deliverables, identifying service trends, supporting operational needs and issue resolution. In order to function effectively in the model, the Associate Account Manager must collaborate with the Account Manager, Account Executive, and Clinical Account Executive to successfully service the entire Book of Business. The primary measure of the Associate Account Manager’s performance is by way of both the Account Team and client satisfaction. Essential Functions: Assists the Account Management team by providing client facing support. Maintains ownership for assigned service/operational deliverables and ensures operational excellence Assist with monitoring and identifying service trends as requested, to allow for immediate resolution of any service issues. Assist with both standard and non-standard reporting/analytics as needed Client Access Requests Administrative Invoice Inquiries Handling Billing and Rebates research Collaborate and take immediate action to resolve operational/service-related issues; escalate issues when appropriate and drive recovery efforts. Serve as the voice of the client within Express Scripts to drive continuous service improvement and accountability. Coordinates deliverables with internal operational departments to ensure client satisfaction and loyalty. Qualifications: Bachelor’s degree in related field or 8 to 11 years of experience. Strong PC skills including Microsoft Office products. Excellent verbal and written communication and presentation skills. Strong analytical and problem solving skills. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 58,700 - 97,900 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna. About Cigna Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make? Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Doing something meaningful starts with a simple decision, a commitment to changing lives. Our mission is to improve the health, well-being, and peace of mind of those we serve. We're making real progress, but we still have work to do. That's where you come in. From disruptive innovation in health services, medical advancements, and sustainable solutions – we're transforming health care as we know it. We're passionate and we care about what we do – being there when our customers, colleagues, partners, and communities need us most. If you like taking on bold challenges, driving growth, and improving lives, this is the place for you.