Technical Writer

Role and Responsibilities CAE is a high technology company, at the leading edge of digital immersion, providing solutions to make the world a safer place. Our flight services business delivers software solutions to more than 150 airline customers.   Join the engine that is changing CAE, pointing towards the next horizon of growth through digital innovations to support our customers in their success.  Here are few reasons why folks love working at CAE!    Meaningful work that drives professional development   Ability to enter and grow within the technology industry   Work in a collaborative environment   Be part of a high-performance team Support airline customers around the world Airlines and business aircraft operators face pressures like few others. In a heavily regulated, competitive, ultra-visible industry, they require a suite of digital tools to efficiently plan their operations and deploy their people while optimizing their performance, compliance, and customer satisfaction. That’s where CAE Civil Flight Services comes in.  With our crew management digital solutions, CAE Civil Flight Services equips aviation professionals with the data needed to make informed decisions and take control of critical tasks, so they stay focused during regular and irregular operations, such as during adverse weather events like snowstorms. By bringing together the expertise of CAE, Merlot, RB Group and Airline Operations Portfolio solutions, CAE’s Civil Flight Services offers a comprehensive portfolio of products and a digital ecosystem to address three main markets –Commercial Aviation, Business Aviation and Crew Engagement. Team Overview CAE In-Flight Team is responsible for development of CAE In-Flight Services Management product, creating new features, looking for new solutions and maintaining existing functionality. Our team provides support for Delivery, Product and Customer Care teams in troubleshooting customer issues and helping in finding solutions for various business cases. Here you will get a chance to share knowledge and work with people around the world. Product Overview CAE In-Flight Services Management is an end-to-end, caterer-neutral product. As a comprehensive solution, it spans all aspects of service planning, meal ordering, forecasting, operations, material management, financial controls and reporting. By providing collaborative service planning, integrated operations and instant cost savings, CAE In-Flight Services Management offers carriers a powerful value preposition. And just as beneficial, it serves to product an airline’s brand. Your Role & Main Responsibilities The CAE In-Flight Services Management Team and Airports Team are looking for Technical writer to join our team in Krakow. The Technical Writer is responsible for the creation, review, revision, and maintenance of technical documents including software and systems engineering, system operations, testing, and user documentation. Main Responsibilities Prepare and maintain operations documentation, user guides, manuals and technical publications Gather technical information and prepares written text Maintain a current internal documentation library Use multiple word processing and presentation tools such as MS Word, PowerPoint, and Visio etc. Work with developers to produce quality documentation and training materials Coordinate layout and design of documents Work on all phases of documentation Apply concepts for technical writing based on engineering drawings, technical information Fromm engineering documentation, consultations with engineers and subject matter experts, and other available sources Necessary skills & requirements Two or more years of experience as an effective technical writer Proven ability to quickly learn and understand complex subject matter Experience in writing documentation and procedure manuals for various audiences Superb written communication skills, with a keen eye for detail Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content Ability to handle multiple projects simultaneously Strong communication skills in English, written and verbal Join the engine that is changing CAE, pointing towards the next horizon of growth through digital innovation to support our customers in their success. #LI-JK1 Position Type Regular CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted. Equal Employment Opportunity At CAE, everyone is welcome to contribute to our success. With no exception. As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team. At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age. The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse. At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying simulation training and critical operations support solutions. Above all else, we empower pilots, airlines, defence and security forces, and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in more than 200 sites and training locations in over 40 countries. CAE represents 75 years of industry firsts—the highest-fidelity flight and mission simulators, surgical manikins, and personalized training programs powered by artificial intelligence. We’re investing our time and resources into building the next generation of cutting-edge, digitally immersive training and critical operations solutions while keeping positive environmental, social and governance (ESG) impact at the core of our mission. Today and tomorrow, we’ll make sure our customers are ready for the moments that matter.