About the Role: 

At 10Pearls we are looking for an individual to partner closely with the Manager of Delivery and Customer Success to help shape the overall customer experience. You have a track record of driving successful advanced analytics initiatives while balancing the diagnosis and fixing of urgent problems with a calm proactive approach.

This role requires the ability to deliver in a matrixed organization on a global scale.

10Pearls is a growing company, so although you will have some routine responsibilities, your role is going to require you to adapt slightly every now and then. However, this list should give you a good idea of what your day-to-day obligations will be. If you are ready for a challenge, we encourage you to apply!

Your Day to Day: 

• You will partner closely with the Manager of Delivery and Customer Success and the Executive team to support new and current clients.
• You will influence and shape the roadmap for descriptive and prescriptive outcomes based on customer cohort and customer journey analysis.
• In this role, you will be responsible for onboarding new clients, coordinating client gifting, and assisting with all actions and services related to the Customer Experience.
• You will leverage analytics and advanced techniques to help the Customer Success organization at Synopsys understand the effectiveness of its portfolio of services & support and investment ROI in terms of measurable outcomes of retention, upsell and cross-sell
• Identify opportunities for improvement across process, tooling, and data automation to optimize costs and decrease turnaround time for internal processes
• Identify and take on ad-hoc operational projects, closing gaps in business and operations
• Support companywide events from organizing to execution
• You will be a key member of customer appreciation initiatives

What Our Team is Looking For: 

• The candidate is deeply analytical with a keen understanding of business processes and programs and the ability to translate data and insights into executive dashboards and presentations
• 5 years of experience with one or more: Customer Success, Professional Services, Customer Support domain areas with knowledge of analytics concepts related to customer lifecycle
• 5 years of experience working in an agile environment with iterative development & business feedback
• You have a track record of driving successful advanced analytics initiatives while balancing the diagnosis and fixing of urgent problems with a calm proactive approach
• You are known as someone who “gets stuff done.” Structured thinker
• Independently capable of seeking information, solving conceptual problems, and delivering results in challenging situations
• You are ready and excited to learn on your feet and help build a growing business
• A Bachelor’s degree in Analytics, Business Administration, Applied Mathematics or Statistics, Econometrics, or a closely related field

About 10Pearls 

10Pearls is a growing, energetic, and highly-reputed product development company that specializes in mobile apps, enterprise software, gamification, and great user experiences. We are proud to announce that 10Pearls was named as winner of the Best Tech Work Culture Timmy Award in Washington DC by Tech in Motion for the 2^nd year in a row, recognized on the Inc. 5000 Fastest-Growing Companies List for the 3^rd year in a row, was ranked the #1 Most Diverse Midsize Company in Greater Washington, and the 2022 Largest Companies Owned by People of Color in Greater D.C. list. Led by an experienced management team, and serving impressive clients, 10Pearls is seeking professionals with entrepreneurial spirits. We seek professionals who thrive on new challenges. Our employees have the unique opportunity of not only helping solve challenges for our clients but also to help define 10Pearls’ growth and direction. Our unique business practices, culture, and immense opportunity for growth help us attract professionals that have an entrepreneurial spirit. 10Pearls‘ diverse clientele includes start-ups and entrepreneurial ventures, high growth small and medium-sized businesses, as well as, large enterprises and corporations that are publicly traded.

We offer a competitive compensation package, including full benefits:

• Flexible Paid Time Off 
• Medical, Dental, Vision
• FSA, Medical and Dependent Coverage
• HSA (for the high deductible health plan option)
• Telemedicine Program (for those enrolled in Medical)
• Basic Life & Accidental Death & Dismemberment Insurance
• Voluntary Life & Accidental Death & Dismemberment Insurance, both employee and dependents
• Short Term Disability
• Paid parental leave
• Group Long Term Disability
• Voluntary Critical Illness, Cancer, and Hospital Indemnity Insurance
• 401(k) (up to 4% employer match, no vesting schedule)
• Extracurricular activities, both fun and community service
• Employee Referral program

10Pearls is an Equal Opportunity Employer and is committed to maintaining a diverse workplace.