ICF is seeking a Director, Operations to lead operations for a $300 million-dollar division. In this position, you will work with the Group Operations Lead and Division Leader on all operations-related initiatives and resolve critical program and internal delivery challenges. Your primary goal is to efficiently and proactively address internal operational needs so that the division can achieve financial targets while leadership maintains an external focus. You will join a Division and Group with ambitious growth goals. This position will be a hybrid position based in Rockville, MD or Reston, VA with limited domestic travel. Key Responsibilities: Oversee business operations by working closely with the Division Leader, Line of Business Leaders, and Division Business Manager to closely monitor financial performance against targets and proactively address operational and delivery performance challenges. Work with HR to develop and implement comprehensive staffing, recruitment, and retention initiatives and strategies to maintain needed staffing and profitability. Support the implementation of innovation and collaboration initiatives into daily operations. Work with ICF’s Learning and Development team and the Group’s Project Management Office (PMO) to ensure front line managers have the operational, financial, and business skills needed to effectively manage our people and contracts. Review, support, and help enhance our risk management and contract performance approaches by working closely with the Group Operations staff and Division Leaders. Establish and document processes, requirements, and best practices Support country office start up and close out in international locations as required Coordinate closely with Corporate International Operations function and project-focused staff engaged in supporting financial and operational efforts within active international projects to ensure project teams are getting the support needed and operations are consistent with ICF Corporate Policies. Interface with international HR resources, compliance, and internal/external legal counsel, as needed. With the Group’s Operations Lead and support staff: Streamline and automate Division operations to maximize delivery effectiveness and cost efficiencies. Collaborate with ICF’s corporate business services (contracts, procurement, recruiting, facilities, etc.) to ensure program staff are receiving appropriate support in a timely and effective manner Facilitate, manage, and improve the division’s project management review process Monitor client satisfaction scores; identify trends, celebrate successes, and resolve issues Manage communications - including all-staff meetings, newsletters, emails, and SharePoint sites Coordinate corporate data calls and follow up on compliance issues Lead and/or contribute to the successful transition of large new wins Qualifications and Preferred Skills/Experience: 10 years of overall relevant experience with progressively advancing decision-making authority 10 years of experience working with Contracts, Procurement, Recruiting, Facilities, and other internal corporate support services 3 years of project and resource management experience 3 years of experience designing and implementing process-related templates and tools 1 years of experience working with international project teams 1 years of experience in the design, analysis, and communication of metrics that help manage and improve the business Professional Skills: Strong focus on driving results; task driven; self-motivated while able to keep others informed on progress Ability to analyze situations, ask questions, and make executive level recommendations or decisions Excellent written and verbal communication skills Strong commitment to working in a collaborative team with a passion for excellence Ability to be flexible to handle multiple priorities Sound business ethics, including the protection of proprietary and confidential information Ability to work with all levels of internal staff including executive management Ability to influence behavior, with both implicit and explicit authority Ability to engage with stakeholders yielding desired behaviors and business Working at ICF Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is $134,621.00 - $228,856.00 Reston, VA (VA30) Need help? We're here: ICFCareerCenter@icf.com About ICF ICF (NASDAQ:ICFI) is a global consulting and technology services company with approximately 8,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.