Newport News, Virginia For over 100 years, at Riverside Health System, we have made it our mission to care for others as we would care for those we love. Overview Works under the supervision of the Laboratory Supervisor/ Manager/Director depending on the facility organizational chart. This position performs routine and special laboratory specimen collections, handling, and distributions according to established protocols and standard operating procedures assuring collection of the appropriate specimen in correct container with appropriate labeling. The position is also responsible for explaining specimen collection procedures and instructions to patients, nurses, physicians, etc. The Laboratory Support Tech II may also be responsible for performing patient EKG's, traveling to other patient off-sight locations to collect blood and transporting of specimens back to the lab depending on work site assignment. The Laboratory Support Tech II must maintain patient confidentiality and properly identify patients according to guidelines set forth by the facility (i.e. Patient Safety Goals). This position is responsible for maintaining proper inventory in the department and for keeping appropriate stock levels in collection basket. The Laboratory Support Tech II receives, labels, performs advanced specimen processing, and distributes specimens to the appropriate work area in preparation for laboratory analysis. This position registers patients into the information systems and orders the appropriate tests as requested by the provider. The Laboratory Support Tech II is also responsible for printing, monitoring, and distributing patient reports to proper locations if this function is performed at the facility. The Laboratory Support Tech II is required to follow all quality control and quality assurance guidelines established in the department to include accurate performance of job duties with proper documentation. The Laboratory Support Tech II is responsible for effective intradepartmental and interdepartmental communications to include such items as shift-to-shift "hand off", pending collection inquiries resolutions, etc. The position helps to maintain a constant state of readiness in the department to meet all Standards for accreditation from College of American Pathologist (CAP), DNV, State, OSHA, CLIA, etc. The Laboratory Support Tech II assists in the training of new and existing personnel as well as students. What you will do Demonstrates accuracy in laboratory specimen collection, specimen processing, and handling based on orders including collection requirements, containers, volumes, techniques, scheduling, preservatives, patient instructions, distribution. Performance of job duties accurately and timely to ensure quality patient care. Maintains a safe environment by complying with RHS policies/procedures/regulatory requirements that support the National Patient Safety Goals and Quality Initiatives. Performs patient identification and labeling functions accurately according to policy and standard operating procedures. Recognizes and reports variances and provides resolutions. Uses appropriate protective equipment, body mechanics and follows safety guidelines and procedures; identifies and acts to resolve variances or suspected non-compliance reporting to management. Collaborates with providers, office staff, nurses, care givers and other team members involved in the care of the patient to provide for the specialized needs of the patient. Demonstrates compliance with department Quality Management Program, regulatory agency requirements, standard operating procedures to maintain accreditation with College of American Pathologists, DNV, CLIA, and other governmental and accrediting agency standards. Duties may include but are not limited to: preventative maintenance, quality control, verifications, audits, procedure reviews and demonstration of procedure knowledge, assistance with updates. Demonstrates compliance with laboratory QA/QI program. Qualifications Education High School Diploma or GED, (Preferred) Program Graduate, Phlebotomy training program (Preferred) Experience 1 year Direct patient care with phlebotomy OR specimen processing experience (Required) As a Riverside Health System team member, our benefits have you covered: Health & Wellness: Medical Plan Options Vision and Dental plans (including orthodontic care) Wellness & fitness center discounts Onsite pharmacy and delivery options Riverside Health System services discount Flexible spending and savings accounts Healthy lifestyle incentives Peace of Mind: Group Term Life and AD&D Insurance Short Term Disability Whole Life Insurance Critical Illness Insurance Accident Insurance Legal Insurance Pet Insurance Financial Support: CEUs (MedBridge Education) 403(b) Savings Plan (Immediate Matching) Specialty Certification Financial Assistance Company Wide Bonus Program Employee Help Fund Work-Life Balance: Paid Time Off (full- and part-time team members) Extended illness bank Employee Assistance Program Adoption Assistance Area retail discounts Community involvement opportunities If loving your work is important to you, consider a career at Riverside. By joining our team, you can make a difference in people's lives. Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team. We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks.