It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Proofpoint seeks a motivated professional who possesses an excellent customer service attitude, a degree of creativeness in troubleshooting and problem solving and is ready to grow their career by being part of the Proofpoint Helpdesk team. This includes installing, diagnosing, repairing, maintaining and upgrading all PC/Mac hardware and equipment to ensure optimal workstation performance. The successful candidate will learn how to troubleshoot problem areas in person, by Zoom/ MS Teams, or via Jira Service Desk in a timely and accurate fashion and provide end-user assistance where required, working as part of a team. The successful candidate must demonstrate a complete understanding of industry practices and Proofpoint policies to ensure flawless support to our business partners. The successful candidate will have 3 years of experience independently supporting large-size corporate locations in a fast-paced production environment. This role is a hybrid rotational on-site opportunity. For health and safety reasons, employees coming on site must provide documentation of full vaccination for Covid 19. Proofpoint is an Equal Employment Opportunity employer and will accommodate applicants in accordance with applicable federal and state law. Your day-to-day Provide ongoing operational support, including operating systems releases, upgrades, service pack installations, bug fixes, security updates, and any system change activities Build new systems (PC/Mac), and new hires' deployment New hires deployment and Terminated employees' system collection Troubleshoot problem areas (in person, by Zoom/ MS Teams, or via Jira Service Desk) in a timely and accurate fashion, and provide end-user assistance where required. Ensure adequate customer follow-up communications and timely issue status updates to customer and IT management. Network with cross-functional teams to leverage best practices Assist customers with identifying and specifying hardware and software needs to address business requirements, aligning with IT standards where possible. Familiar with network implementation and maintenance in coordination with Corporate IT (e.g., routers, switches, wireless). Keep track of IT inventory, asset tagging equipment, and organize the IT storage. You have exceptional attention to detail and exemplary ticketing/logging/documentation habits. Ability to take independent initiative when needed Willingness to work on-call in the emergency or priority issues Ability to handle a large volume of wide-ranging user requests Exceptional organizational and time management skills with the ability to prioritize workload and manage multiple projects and tasks What you bring to the team Ability to work at the Pittsburgh office location in the Strip District Minimum 3 years of IT experience Must have demonstrated the ability to work as part of a team successfully. Must have experience supporting Mac and Windows Excellent interpersonal skills and easily approachable to colleagues and community Familiarity with PC hardware architecture Understanding of desktop applications (i.e., MS Office, Antivirus, VPN, imaging software, backup software, etc.) Demonstrate intelligent decision making with attention to detail Ability to follow process documentation Proven Customer Service skills Excellent written and oral communication in English The ability to lift 50lbs ITIL Foundation certification is a plus Education Bachelor's degree preferred or related work experience Preferred candidates will have basic industry certifications, COMP TIA or A Preferred candidates will have Microsoft certifications (MCSA, MCSE) If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!