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100000 Motorola Solutions, Inc.
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Client Services Representative
Full Time 7 Months Ago
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100000 Motorola Solutions, Inc. is Hiring a Client Services Representative Near Fort Worth, TX

Company Overview Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters. Department Overview Digital Recognition Network (DRN), a Motorola Solutions company. DRN is an AI and data analytics company that provides vehicle location data, License Plate Recognition and analytics to auto lenders, insurance carriers and other commercial verticals. We are looking to grow our Client Services team, which is a part of the FinTech division within DRN. DRN maintains the largest database of scans and the numbers continues to grow daily. Our Client Services unit provides support to top lenders in helping them be more strategic to ensure they maximize their return on investment with DRN's data. We also provide reporting, training and consulting services to DRN's FinTech clients. Job Description In the Client Services Representative position you will be tasked with providing customer support to all clients, users, and DRN employees as required with onboarding, setup, training, and upgrades of all DRN legacy and new user interface products. This will include all products and services for Auto Finance, Insurance, and New Markets Clients. Candidates will be expected to work with clients both remote and onsite. This sales support role will also handle highly sensitive and confidential matters with complete discretion and also manage a diverse workload. Client Services Representative - Responsibilities Complete customer setups, onboarding, and training on all new and existing DRN products for all clients. Assist clients in troubleshooting issues within our UI, websites, and integrations with other approved platforms. Submitting trouble tickets and working with product and development teams for any issues or bugs requiring additional support. Respond to clients, prospects, and DRN employee’s inquiries and requests in person, via telephone, ticket system, e-mail, and/or chat in a timely manner. Perform onboarding, setup, training, upgrades, and break-fix of all DRN legacy and new Ul products. Identify growth potential within existing clients based on monthly reporting. Accept inbound and perform outbound telephone calls from current customers. Ensure professionalism when providing online or onsite client training. Develop technical bulletins, documentation and training course/video content. Attend technical training sessions within the company or at other locations to keep abreast of new technology and product developments. In addition to completing Motorola assigned courses. Client Services Representative - Expectations Increase knowledge of the Industries that fall into the DRN Verticals, including Collection, Skip Tracing and Insurance laws, regulations, and techniques. Provide exemplary customer service, support and/or training to Clients, Users, and DRN employees. Improve public speaking skills for onsite or virtual training. Assist customers with uploading batch files to help maintain their portfolio in our UI. Compile DRN repo reports and client utilization reports as needed, and send to clients to review and or discuss. Perform routine contact with clients to ensure proper usage and all needs are met. Perform routine analysis of customer usage. Assist with affiliate activation/deactivation for DRN LPR providers. Assist accounting with notifying clients of past due invoices and collection efforts. Deactivation of accounts due to non-payment or termination of contract. Evaluate customer usage and identify customers that may need a price adjustment due to an increase/decrease in usage, repossessions, or portfolio size. Coordinate with a multitude of departments – Operations Team, to resolve client and system issues that are more technical in nature. Sales Team, to negotiate the addition of products or price increases with customers. Attend technical training sessions as needed, within the company or at other locations to keep abreast of new technology and product developments. Help identify clients that would be ideal for client testimonials. Additional Responsibilities Develop technical bulletins, documentation and training course/video content. Maintain accuracy of the DRN client sheet. Manage efforts with the DRN Sales Team to negotiate the addition of products or price increases with customers. Review team activities (Calls and Emails) to ensure the team is working efficiently. Join weekly team meetings to keep the team up to date on business needs, product developments, and current system issues. Coordinate marking correspondence and testimonials from clients. Incentive Goals include maintaining and growing a specific book of business within the accounts managed by Client Services. #LI-TW1 Basic Requirements 1 years of experience in one of the following: Sales Support, Administrative or Customer Service Vaccine Requirement Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements. Travel Requirements 25-50% Relocation Provided None Position Type Experienced Referral Payment Plan No Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits effective Day 1 401K with Company Match and Day 1 vesting 9 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

Job Summary

JOB TYPE

Full Time

POST DATE

08/02/2022

EXPIRATION DATE

11/05/2022

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100000 Motorola Solutions, Inc.
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100000 Motorola Solutions, Inc.
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The following is the career advancement route for Client Services Representative positions, which can be used as a reference in future career path planning. As a Client Services Representative, it can be promoted into senior positions as a Client Service Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Representative. You can explore the career advancement for a Client Services Representative below and select your interested title to get hiring information.

1836 Logistics
Full Time
$46k-61k (estimate)
1 Month Ago

If you are interested in becoming a Client Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Services Representative job description and responsibilities

Providing the clients with product and service knowledge.

02/20/2022: Colorado Springs, CO

The Client Services Representative performs Masterfile maintenance and quality control, facilitates requests supporting audit exams and reviews, ad-hoc regulatory requests and self-testing.

12/29/2021: Roanoke, VA

The Client Services Representative provides various customer service functions that support the patient care units and off-site lab customers.

01/13/2022: Santa Ana, CA

The Client Services Representative reflects the mission, vision, values of NM and adheres to the organization's Code of Ethics and Corporate Compliance Program. Complies with all relevant policies, procedures, guidelines, other regulatory and accreditatio

02/10/2022: Fresno, CA

Planning and making a schedule for the monthly meetings with the clients.

03/01/2022: High Point, NC

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Services Representative jobs

A Client Services Representative needs to be familiar with every part of a site.

01/02/2022: Fargo, ND

Representatives who work for utility and telecommunications companies may help customers with service problems, such as outages.

12/22/2021: Elkhart, IN

Review the job description for a Client Services Representative.

01/01/2022: Carson City, NV

The CSR works is to set expectations for both the client and the specialist so that realistic goals are set and achieved.

12/30/2021: Santa Rosa, CA

The representative may be seated at a desk or workstation, or they may be on the phone with clients.

02/17/2022: Knoxville, TN

Step 3: View the best colleges and universities for Client Services Representative.

Florida Southern College
Colby College
Dartmouth College
University of Notre Dame
Western Washington University
Canisius College
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