To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Products and Technology Job Details Salesforce is seeking an engineering candidate to join the Site Reliability organization in one of our US locations. Working closely with counterparts in the Infrastructure and R&D organizations, this organization provides a global team of engineers monitoring cloud service availability and ready to swiftly repair any service-impacting issues. Seven days a week, 24 hours a day, in a follow-the-sun model, the Site Reliability team keeps the Salesforce cloud and our customers protected. As a member of the Site Reliability team, you will be tasked with detecting and resolving incidents within minutes. This objective is met by monitoring the services, reacting to problems, and proactively addressing issues before they affect performance or availability. Position Description: When not fighting fires, the team is responsible for fire prevention through monitoring, automation, self-healing and resiliency initiatives, destructive testing, and game day exercises. The incumbent in this role would demonstrate a strong focus on tactical operations, as well as large-scale production engineering and orchestration. Keep the customer-facing services available at top performance by maintaining the constant health of the supporting systems. Incident management - Act in key response roles during major incidents e.g. Sev0, Sev1. Also, participate in the technical review of the incident for problem management Problem Management - populate in participate in (Root Cause Analyses (RCAs) and hand them off to the Global Solutions team Ensuring that work carried out by the Site Reliability team is performed in such a way as to align with the company’s internal compliance policy and directives Being available to discuss and resolve technical issues and escalations with other technical staff as the need arises Work with and lead other members of the team in staying on top of key industry innovation and technology, and assist in team development growth Identifying work opportunities and preparing or assisting with the preparation of technical proposals as the need arises Ability to operate in the fast paced environment and troubleshoot complex issues quickly successfully handle multiple priorities Work to automate detection and resolution of recurring issues in the production environment Minimum Requirements: A related technical degree required Systems engineering experience in enterprise scale internet service engineering or related role Expertise in TCP/IP related technologies (networking protocols, network programming, etc.) Expertise in CLI enterprise support of Unix variants (Linux/Solaris/BSD) as well as strong Linux/UNIX knowledge with significant exposure to Red Hat Enterprise Linux and Solaris Experience with monitoring implementations and administration Strong communication skills (Written and Oral) Past experience in Incident Management and ITIL service operations Experience in working in a 24/7 team managing large data centers Be willing to work Shift work which could involve Night work. Participate in the team’s on-call rotation to address complex problems in real-time and keep services operational and highly available 5-10 or more Year's experience in Enterprise/Cloud scale distributed environments Preferred Qualifications: Masters in Computer Science or Mathematics or related field. Python/BASH/GoLang, AWS CLI scripting experience, and automation Prior Chef/Puppet or automated deployment experience Experience in maintaining a monitoring and alert systems such as Pager Duty. Experience troubleshooting relational databases and distributed platforms, and performing upgrades. Experience in maintaining Java applications Experience in Docker orchestration and management. Experience with Kubernetes or OpenShift Hands on experience configuring and managing AWS (Amazon Web Services), using the CLI/SDKs Experience handling systems monitoring and alert, using tools such as Argus, Grafana, Kaiju, Dynatrace, NewRelic etc. Experience with JVM optimization and Java server technologies like Tomcat or Jetty Building and deploying DevOps Pipelines using Jenkins, Github, Spinnaker, Artifactory, and related tools. Knowledge of Security, Networking tools and technologies would be a plus though not essential This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. 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