16 Service Desk Technician I Jobs in Washington, DC
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1 Source Consulting, Inc is Hiring a Service Desk Technician I Near Washington, DC
Description
1 Source is looking for a Service Desk Technician I to work collaboratively with other contractors and federal staff at the Department of Energy (DOE) to review computer systems in terms of machine capabilities and man-machine interfaces, and prepares reports and studies concerning hardware/software for systems and applications. Other duties and responsibilities include, but are not limited to:
- Prepares functional requirements and specifications for hardware/software acquisitions
- Ensures that problems have been properly identified and solutions will satisfy the user's requirements
- Works under general supervision
- May perform other duties as assigned
Requirements
Education and Years of Experience:
- Bachelor’s degree in related field is strongly preferred
Required Skills:
Support multiple classified and unclassified network supporting 4000 users with an average of 1000 tickets per month broken down as follows:
- General Desktop Support: 40%
- General Email Support: 15%
- Entrust Application: 10%
- General Unified Communications: 10%
- General Account Management: 10%
- Remaining/Others: 15%
In support of these users:
- Provide Tier 1 and Tier 2 Help Desk support to user community (phone, email or drive-by)
- Follow established processes, using Active Directory to reset user passwords, create/delete user accounts and assign account privileges
- Utilize remote access tools such as DameWare, Skype for Business to resolve issues
- Utilize TicketWeb (SolarWinds) to log tickets
- Document and update known fixes for future reference in knowledge base
Clearance Requirements:
- Top Secret security clearance or DOE “Q” clearance is required
- TS/SCI security clearance is strongly preferred
Location:
- Washington, DC
1 Source in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status.
1 Source is an Equal Opportunity Employer and strives for diversity. Careers with 1 Source feature excellent growth, very competitive health and welfare benefits, and 401(k) program with a Company match.
Job Summary
Full Time
IT Outsourcing & Consulting
05/26/2022
11/23/2022
1-sc.com
GERMANTOWN, MD
100 - 200
1999
M ABUTALEB
$10M - $50M
Related Companies
The job skills required for Service Desk Technician I include Service Desk, Active Directory, Desktop Support, Computer Systems, Help Desk Support, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Technician I positions, which can be used as a reference in future career path planning. As a Service Desk Technician I, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician I. You can explore the career advancement for a Service Desk Technician I below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
03/20/2022: Newark, NJ
A help desk technician responds to customer queries to provide technical assistance.
01/13/2022: New Bedford, MA
A good help desk technician has the right balance of knowledge, communication skills, and patience.
01/19/2022: Alamogordo, NM
Service Desk Technician support technology customers via phone, online and occasionally on-site.
03/29/2022: Chattanooga, TN
Service Desk Technician need a deep understanding of computer hardware and software.
02/12/2022: Davenport, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
01/24/2022: Poughkeepsie, NY
As technology changes, so too will the role of the service desk.
03/16/2022: Bergenfield, NJ
Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
02/15/2022: Las Cruces, NM
As businesses grow, their need for competent help desk support will grow.
01/27/2022: Florence, AL
Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
03/30/2022: Columbia, SC
Step 3: View the best colleges and universities for Service Desk Technician.
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