Secretary

Job Posting #: 929236
Union: CUPE - TW
Site: Toronto Western Hospital
Department: Family Health Team - Bathurst Site
Reports to: Manager
Grade: Q0:59
Hours: 15 - 22.5 hours per week
Salary: $25.17 - $27.99 per hour (Start rate: $25.17 per hour in accordance with collective agreement requirements)
Shifts: 2 - 3 Shifts per week, Monday - Saturday
Status: Permanent Part Time
Closing Date: March 7, 2024

The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000 students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world. 

Position Summary

Toronto Western Family Health Team (TW FHT)'s program links with the surrounding community to provide primary care to families and community members, with special attention to the needs of the aging population, children and women. With the teamwork of physicians, nurse practitioners, primary care nurses, social workers, pharmacists, physiotherapists, occupational therapists and chiropodists, we focus on supporting the a broad range of health of health concerns.

Duties

• Answering, screening and triaging telephone calls
• Receiving patients/visitors coming in for tests/procedures and/or appointments
• Scheduling patients for tests, special procedures and/or urgent/emergency appointments
• Following established procedures to ensure the efficient flow of patient/patient appointments
• Providing routine clerical support services

Qualifications

• Completion of a post secondary certificate up to 1 year in Office Administration, or recognized equivalent
• General knowledge of office practices, process and procedures
• Knowledge of medical terminology preferred
• Experience working in a health care environment an asset
• Knowledge of a second language an asset
• Six (6) months to 1 year experience using computer applications or health information system required, i.e., EPR, MS outlook, PHS
• Must be able to read and understand sort notes, brief forms and/or instructions
• Must be able to add, subtract, multiply and/or divide
• Knowledge of another language, an asset
• Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance to UHN standards
• Exercise initiative and good judgement with ability to multi-task
• Effective organizational, interpersonal, and communication skills
• Knowledge of applicable legislative, UHN and/or departmental policies
• Client service oriented, with the ability to effectively work with diversity and appreciate that people with different opinions, backgrounds and characteristics bring richness to the challenge or situation at hand
• Ability to work effectively in a team environment
• Ability to handle difficult patients/situations                

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

Vaccines (COVID and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known in advance.  Any information received related to an accommodation will be addressed confidentially.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.