JOB INFORMATION
Requisition ID: 9604
Number of Vacancies: 2
Department: Capital Project Delivery Office (20001211) - Capital Project Delivery Office (30000448)
Salary Information: $73,382.40 - $91,728.00
Pay Scale Group: 7A
Employment Type: Regular
Weekly Hours: 35, Off Days: Saturday/Sunday Shift: Day
Posted On: June 21, 2024
Last Day to Apply: July 5, 2024
Reports to: Supervisor, Practices & Procedures
The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."
Career Opportunity
Looking for a new and exciting job opportunity? We are looking for a Technical Writer to join our team!
What You Will Do
Reporting to the Supervisor, Practices and Procedures, you will be responsible for developing, drafting, revising and releasing technical and process documentation related to all aspects of management, installation, testing, operations, maintenance, and repair within the Operations and Infrastructure Group.
As a Technical Writer, you will lead the development and writing of technical documents, reports and updates that are clear, concise, accurate, and timely in order to meet internal and external stakeholders' needs and requests. You will perform research applicable to the goals and objectives of the documents being developed. You will develop comprehensive documents that adhere to TTC and industry best practices and align with engineering solutions, safety and environment practices, legislation, original equipment manufacturer (OEM) manuals, subject matter expert knowledge and all TTC policies, procedures, and guidelines.
You will also manage the document development process including the review, approval and release to stakeholders. You will review and revise documents when requested and/or as per new designs, process changes, or changes to safety and environment requirements and legislation.
In this role, you will liaise with all levels of management, supervisory, technical and field personnel to understand tools, equipment, and processes and recommend and implement improvements. You will coordinate meetings with various stakeholders and may organize on-site validation activities. You will also observe and analyze operations, and participate in technical problem solving, complex diagnostics and quality assurance activities.
You will update and maintain section administrative records, systems and the Intranet site. Additionally, you will respond to inquiries, provide status updates, and communicate all aspects pertaining to technical writing. As part of our team, you will act as a designate and/or assist the Supervisor and other team members as required.
As a TTC employee, you will be responsible for supporting diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. You will help to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC's commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC's policies. You will also be participating in the TTC Customer Service Ambassador Program.
What Skills Do You Bring?
Create, document, and manage information and records
Develop/document policies and procedures
Gather information and conduct research
Plan and organize activities / projects to meet section and organizational goals
Understand and apply relevant laws and regulations
What Qualifications Do You Bring?
Your educational background will consist of the completion of a post-secondary college diploma or university degree in a related discipline or in the Engineering Technologist field, or combination of education, training and experience deemed to be equivalent.
You will have excellent technical writing and editing skills that will allow you to develop technical and process documentation including procedures, standard operating procedures, work methods, forms, templates, reports, presentations, and guides.
In addition, you will have strong, well-developed and effective interpersonal and communication skills to communicate with a diverse set of stakeholders across the organization from front-line workers to executive management.
You will be proficient in the use of a personal computer and applications including MS Office (i.e., Word, Excel, PowerPoint, Visio). Your ability to use software and database packages to analyze information and develop trends, statistical profiles and economic comparisons will be beneficial to you in this role.
You will have good judgement, strong analytical, problem-solving, collaboration, organization and planning skills with a strong adherence to timelines. Your strong attention to detail will be invaluable in this role.
Your demonstrated proficiency in structured / unstructured document authoring and design using Adobe FrameMaker will be considered an asset.
What We Offer
Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
A comprehensive package that covers health, dental, vision and more.
Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues' well-being.
Commitment to EDI
The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.
The TTC's policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.
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