CSR (Customer Service Representative)

Are you looking for a great and fast-growing company to kick-start your career in the sales and customer service industry? Do you enjoy learning new skills, challenging your mind, and connecting with people? Are you passionate about sales? Are you ready to work for a full time job (no part time)?

TMAlpha has been one of the fastest-growing companies in the Ottawa region filled with lots of room for growth. We pride ourselves on what really sets us apart from the competition - integrity, professionalism, follow-through, and a deep desire to train, equip, and enable generations to come. We are actively hiring Sales and Customer Service Associates as we anticipate to launch new locations and double and triple in size within the next few years!

We are looking for Sales and Customer Service Representatives to join our team and provide top-tier customer service to our clients. The successful candidate will be responsible for responding to customer inquiries, resolving customer complaints, and providing product information. This position requires strong communication skills, the ability to multitask, and an understanding of customer service best practices.

We are looking for someone who is passionate about providing outstanding customer service and is committed to helping our customers find the best solutions for their needs.

Responsibilities:

• Provide excellent customer service to customers.
• Handle customer inquiries and complaints in a professional manner.
• Provide accurate information to customers about products and services.
• Maintain customer records and update customer information as needed.
• Resolve customer complaints in a timely manner.
• Identify and escalate issues to appropriate personnel.
• Maintain a positive attitude and professional demeanor.

Skills and Qualifications:

• Adaptability
• Strategic and Critical Thinking
• Time Management
• Organization
• Communication
• Leadership
• Active Listening
• Problem Solving
• Team Work
• Resilience
• High Work Ethics
• Maintain Personal Hygiene
• Highly Motivated and Disciplined

Our Work Environment Includes:

• Social Events
• Growth Opportunities
• Lively and Friendly Atmosphere

Job Types: Full-time, Permanent

Pay: $776.00-$1,250.00 per week

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Ottawa, ON K1S 1N4: reliably commute or plan to relocate before starting work (required)

Language:

• English (required)

Work Location: In person