Technical Customer Service Representative

Job Summary:
We are seeking a Technical Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.

Duties:
- Answer incoming customer inquiries via phone, email, and chat
- Resolve customer complaints and issues in a professional manner
- Provide information about products and services
- Upsell products and services to customers when appropriate
- Perform data entry tasks accurately and efficiently
- Analyze customer needs to recommend the best solutions
- Maintain a high level of customer satisfaction through excellent service

Experience:
- Previous experience in customer service or a related field is preferred
- Ability to multitask and work in a fast-paced environment
- Excellent phone etiquette and active listening skills
- Sales experience is beneficial

This position offers the opportunity to work in a dynamic customer service environment, utilizing your language skills and sales acumen to assist customers effectively. If you are passionate about providing top-notch service and enjoy interacting with customers, we encourage you to apply for this role.

Job Type: Full-time

Pay: $18.00-$23.00 per hour

Expected hours: 40 per week

Benefits:

• Profit sharing
• RRSP match
• Vision care

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Technical Customer service: 1 year (preferred)

Work Location: In person