Technical Writer

Technical Writer

Pong Game Studios is an interactive social and mobile game company located in Woodbridge, Ontario. Known for our fun and collaborative culture, we’re a group of talented software engineers, game designers, artists, producers, analytical experts, and more. We move quickly and innovate constantly to deliver exciting game experiences to players around the world.Our products offer authentic casino-style entertainment to millions of players each month. Casino enthusiasts and social gamers alike love our games. We’re Pong Game Studios, and we need more stellar people like you to join our team!

Work Setting

• On-site position in Woodbridge, Ontario.
• Full-Time, Monday to Friday.

What You Are

• A fast learner with the ability to grasp complex technical concepts quickly.
• Highly organized, detail-oriented, and able to create clear and accurate documentation.
• Skilled in translating technical information into user-friendly documents.
• Familiar with software development processes, QA workflows, and API structures.
• A strong communicator with excellent writing, editing, and proofreading skills.
• Able to collaborate effectively with engineers, QA teams, Tech Support, and product managers.

Responsibilities

• Create and maintain high-quality documentation, including:
• User guides, manuals, API documentation, release notes, and FAQs.
• Internal QA process documentation and technical workflows.
• Support documents for the Tech Support team to assist with troubleshooting, customer communication, and standard operating procedures.
• Work closely with QA teams, developers, Tech Support, and product teams to gather information and understand technical processes.
• Produce clear, concise, and accurate end-user documentation tailored to both technical and non-technical audiences.
• Understand and document technical specifications, APIs, workflows, and system designs.
• Update and maintain documentation as products and features evolve.
• Review and edit existing documentation to ensure consistency, accuracy, and alignment with company standards.

What We're Looking For

• Minimum 2 years of experience as a Technical Writer in a technology or software environment.
• Strong technical understanding of software systems, APIs, QA processes, and support workflows.
• Ability to learn quickly and adapt to new technologies, systems, and product updates.
• Excellent command of English grammar, technical writing best practices, and documentation standards.
• Experience using documentation platforms like Confluence.
• Familiarity with API documentation tools like Swagger, Postman.
• Experience in gaming, mobile apps, or a tech company environment is an asset.

Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Woodbridge, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Technical Writing: 2 years (required)

Work Location: In person

Application deadline: 2025-05-16