District Manager-GTA / Northern Region

Purpose:

The District Manager oversees approximately 20 – 25 restaurants as assigned and ensures each location follows our “BRAND” standards.

Primary Responsibilities (include but are not limited to):

• Act as the Guardian of the Osmow's Brand, supporting the Franchise Partner in managing successful operations through Flawless Execution of Osmow’s Restaurants. Be the liaison, coach & resource between Franchise Partners & Osmow’s Support Team.
• Responsible for & overseeing a restaurant group as assigned.
• Brand Champion. Conduct regular Restaurant Audits, measuring the Flawless Execution of Operating Standards, Food Safety, Guest Experience & Franchise Partner Success.
• Provide & Follow Up on actionable feedback for Franchise Partners & Restaurant Teams
• Complete & maintain required business reporting.
• Optimize Osmow’s business practices to improve profitability, Restaurant growth, Franchise Partner engagement & financial performance.
• In cooperation with the Franchise Partners, develop Action Plans to improve the Flawless Execution of Operating Standards, Guest Experience & Franchise Partner Success.
• Work with Franchise Partners to set goals, develop budgets & develop action plans to increase sales & maximize profitability.
• Collect, Develop & Share examples of Flawless Execution of best practices with Franchise Partners & Osmow’s Support Team.
• Maintain current training requirements & deliver training as needed to Franchise Partners & Restaurant Teams.
• Support the successful opening & renovations of Restaurants within your business region.
• Maintain accurate & thorough records/reports of activities & communications.
• Work cooperatively with all District Managers & Osmow’s Support Team to implement Osmow’s Brand objectives, develop business practices & provide actionable feedback.
• Complete a minimum number of Restaurant Visits per week, including Restaurant Operations Audits, Food Safety Audits, Coaching Visits & Action Plan follow-ups, Restaurant Training & Business Growth planning
• Attending all required Osmow’s Support Team meetings (Virtually or In-person as required).
• Attend all Franchise Partner Meetings.
• Summarize Weekly, Monthly, or as required Reporting.
• 1 weekend or 1 PM Visit per quarter as per business requirements
• Complete unannounced Quality Assurance audit semi-annually and one scheduled business development meeting per month.

SUMMARY: The District Manager should spend the majority of their time in Osmow’s Restaurants supporting daily Restaurant Operations, Franchise Partner Success and the Flawless Execution of Osmow’s Brand Standards & Initiatives.

Preparation:

• Review all Business Reporting and Progress to develop Discussion Planners.
• Review outstanding Action Plans from previous visits for current follow-up.
• Prepare a concise agenda/list of discussion/review items.
• Prepare materials for upcoming Promotions, LTO Activities, Brand Initiatives or Brand Focuses.
• Schedule with Franchisee (if required)

Discussion:

• Provide Franchise Partners with Discussion Planners prior to scheduled meetings.
• Review most recent Audits
• Review outstanding Action Plans from previous visits for current follow-up.
• In cooperation with the Franchise Partner, create a reasonable, time-bound, specific & measurable Action Plan.
• Ensure alignment or agreement on what was discussed.
• Schedule follow-up discussions/Action Plan reviews as required.
• Provide a copy of the completed Planner with the Franchise Partner.

Qualifications and Skills Required:

• Post-secondary education (e.g. hospitality, marketing, business) required. Completed degree or diploma preferred or equivalent experience.
• 2-3 years of quick service or restaurant experience
• 2-3 years leading multiple restaurant locations.
• Strong communications skills and problem-solving skills
• Strong leadership and development skills to contribute to achieving team goals and promoting teamwork.
• Proficient in Excel, Outlook, and Microsoft Teams
• Friendly, enthusiastic, and outgoing
• Organized, innovative, flexible.

Working Conditions and Physical Capabilities:

• Standing for long periods of time
• Must be able to work in a fast-paced, high-stress environment with a demanding time schedule.
• Must be able to work odd hours as handling all training during regular office hours is not always feasible.
• Must be able to travel to branch office locations to conduct training sessions.