Technical Support Representative

Job description

Nexicom is currently seeking a Permanent full-time Technical Support Representative.

Position Overview:

Nexicom offers a fast paced, high energy, customer centered work environment. We offer:

• Competitive wages starting at $19.00
• Positive work culture
• Excellent company benefits including both Health and Dental
• Matched Pension Plan
• Yearly performance reviews
• Access to courses and training for continual learning and development

The successful candidate will be responsible for the following:

• Trouble Shooting customers Internet connectivity issues;
• Assisting all customers with account inquiries at the counter, over the phone or via e-mail,
• Taking applications for new services and keep customer history current
• Inputting new customer billing and payment information into billing systems for basic services as required
• Providing back up to the Support Team with regards to data entry of telephone programming codes, preparing trouble tickets and locate requests
• The position requires a well-spoken, articulate, pleasant-mannered and flexible, individual with effective listening and analytical skills who delivers excellence in customer service with a professional approach to customers and staff.
• The successful candidate will be required to work amongst our 3 locations, Millbrook, Peterborough and Lakefield. Qualifications:
• Minimum entry level post secondary education with some specialization in computers and the internet. (wireless, DSL & Cable)
• 1 to 2 years of previous experience in an office environment using business tool
• Excellent customer service and problem-solving skills;
• A positive, friendly attitude with the willingness and ability to assist our customers and promote our services;
• Ability to learn and share information with others and able to work in a team environment a must;
• Ability to work in a fast-paced environment, while effectively managing multiple tasks
• Experience in a structured team environment. Help Desk experience is an asset;
• Data entry, PC repair and maintenance
• Experience setting up WIFI and Email on mobile devices;
• Working knowledge of Windows OS from Windows XP to Windows 10, Apple OS knowledge is an asset;
• Internet and Basic Networking knowledge is an asset;
• Working knowledge of the Internet, Internet technologies, and technological/industry trends, as well as personal computers, e-mail and operating systems, dial-up and high-speed Internet connectivity;
• Familiarity with trouble reporting systems a huge asset.If you have what it takes to WOW us and our customers with your service abilities we would love to hear from you.

If you have the qualifications please submit your resume and cover letter.

Job Types: Full-time, Permanent

Pay: From $19.00 per hour

Expected hours: 40 per week

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Millbrook, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 2024-12-12