Customer Service Representative

Scope

As a Customer Service Representative, the employee shall interact with clients to provide the necessary support regarding the medical equipment at NSM and help resolve any issues or complaints to reach their needs and achieve their satisfaction.

Position Reports To: Branch Manager or Customer Service Manager (depending on the size of the organization)

Role and Responsibilities / Essential Functions

· Greet and assist in-store customers.

· Assist customers with the selection of suitable equipment.

· Answer phone calls to provide helpful solutions and set up deliveries of equipment to customers’ homes.

· Establish a working relationship with therapists and other healthcare professionals for equipment demos, trials, or rentals.

· Organize repairing services for wheelchairs, lifts, and other medical equipment over the phone.

· Prepare quotes, send emails, schedule appointments, and maintain client records.

· Track down medical equipment from the other locations.

· Administer the equipment reservation and rental process. This requires a lot of attention to detail, in-depth understanding of our computer system and your best paperwork organization skills.

· Record customer deliveries, billings, reservations, and service, preparing work orders, customer orders, etc.

Competencies / Skills

· Handle multiple customer calls and in person customer visits

· Manage information in IT systems

· Offer and create solutions based on client’s enquiries

· Previous experience in customer service for technical items/services

· Schedule and conduct time management in job duties

· Excellent communication, organization, and listening skills

· Proficient with Microsoft Outlook and Excel

Job Types: Full-time, Permanent

Pay: $20.00-$22.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• Monday to Friday

Work Location: In person