Travel Medical Insurance Support Representative

Are you looking to build a career as a Travel Medical Insurance Support Representative? If so, look no further. Medipac is an industry leader in the travel insurance market. You will work in a team environment, providing frontline communications to our clients. Our representatives provide information both over the phone and through email. Representatives have the opportunity to learn about all areas of the business, ensuring they can respond to a variety of inquiries while at the same time, enhancing their skill set.

The ideal candidate will have strong communication skills and must enjoy dealing with people within a call centre environment. The ability to listen and effectively manage our clients’ expectations and needs in a professional and positive manner, will be the key to your success. Training is provided on our products and services.

Additional benefits include employee-based incentives (i.e. sporting event tickets)

Job Description

In this role you will:

· Answer client inquiries

· Process transactions

· Be accurate and detail-oriented

· Handle several tasks and changing priorities

· Respond to and resolve customer inquiries using standard procedures

· Connect both verbally and in writing with clients in a calm, courteous, professional and effective manner

- Be willing to upgrade skills

- Have an excellent attendance record

Requirements:

· Completed Post-Secondary Education or high school diploma with a minimum of 2 years of customer service experience in a call centre environment

· Fluency in English is a must, both written and verbal

· Be available for evening and weekend shifts

· Attention to detail, with the ability to multi-task

· Well-developed listening, customer engagement and service skills, both on the telephone and in-person

Holds a current A&S license or willing to complete certification through an accredited organization

· A strong communicator, both written and verbal

- Comfortable working in a fast-paced call centre environment; is able to take initiative.

· Proficient keyboard skills

· Proficient in Microsoft Office and Outlook

Our Office is located in Toronto (North York) just off of Hwy 401 and DVP, and is accessible by TTC transit. Free parking is also available for those who drive. Hours are full-time (40 hours/week), with assigned shifts available between 9:00AM and 8:00PM Monday through Friday, and Saturdays.

Candidates must be available to work full time, evening shifts and work a minimum of one Saturday a month on a rotational basis.

Only those selected for further consideration will be contracted. Medipac is committed to supporting diversity and accessibility, where all employees and customers feel valued, respected and supported.

Job Type: Full-time

Pay: $19.00 per hour

Expected hours: 40 per week

Benefits:

• Company events
• On-site parking
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (preferred)

Education:

• Secondary School (preferred)

Experience:

• Customer Support & Client Services Occupations: 2 years (preferred)
• Customer service: 2 years (preferred)

Work Location: In person

Expected start date: 2024-05-13