Overview:
Bartenders are responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Bartender, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).
Availability must be Wednesday, Saturday and Sundays from 4:00pm - 11:00pm.
Must have your own transportation as buses do not come out to the Casino. Must hold a valid Smart Serve license.
Responsibilities:
- Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible
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Expedite guests and/or server’s orders including the mixing and serving of beverages
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Thank guests with genuine appreciation and provide a fond farewell
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Anticipate guests’ service needs and provide service to each guest quickly and accurately
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Set-up / Replenish bar station with ice, dry goods, paper products, juices, cut fruits, and garnishes for service
- Monitor bar area for seating availability, service, safety and well-being of the guest
- Take the guest order, always trying to use suggestive/ upselling techniques
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Prepare quality cocktails, beer, and wine according to the Hard Rock beverage standards and / or recipes to all guest and servers
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Process all guest orders thru the POS terminal
- Clear and re-set bar top and tables in bar area
- Thank guests with genuine appreciation and provide a fond farewell
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Maintain cleanliness of work areas throughout the shift
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Notify management of maintenance repair issues
- Complete any additional reasonable requests by management
- Handling cash & other forms of payment
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Making proficient sales transactions - using a point-of-sale system
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Properly checks I.D.s – for guests who appear to be under 30 years old
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Demonstrating responsible alcohol service
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Demonstrating impeccable product knowledge
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Answering questions - accurately and politely
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Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience
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Directing guests to areas & restrooms
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Creating memorable experiences
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Entertaining guests with AMPLIFIED SERVICE
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Lives the Brand
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
Qualifications:
- Must be at least 19 years of age
- Follows all food safety & sanitation procedures
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Must be Smart Serve certified
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Practicing all general safety standards
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Performing duties which require bending & reaching
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Lifting & transporting up to 25 pounds
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Standing or walking, for up to 8 hours
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Maintaining a well-groomed appearance (“having a plan”)
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Following all uniform guidelines
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Recycling products, where possible
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Remaining calm in a hectic, fast-paced atmosphere
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Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
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Displaying a positive and outwardly friendly attitude toward guests
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Maintaining HRC’s 5 core Values and Mission Statement
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Ability to stand and sit for extended periods of time.
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While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 25 pounds or more.
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The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public
Additional Details:
Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.
We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
Please contact Human Resources at hrnotify@hrcottawa.com if you require accommodation at any time throughout the hire process.
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