Office/Field Manager

Overview:

We are seeking an experienced manager who is team focused, outgoing, and committed to leading our team while driving the continued success and growth of our longstanding family business. The ideal candidate will be a strategic thinker with excellent leadership skills and a proven track record of achieving operational excellence, building a cohesive team and providing high customer satisfaction in a fast-paced environment. The operations manager is an integral part of our team acting as a liaison between the owners, leadership of our team and our clients, in the daily operations of Handy Housewives.

Duties:

-Oversee daily operations and ensure efficiency and productivity.

-Lead and motivate a team to deliver high quality residential cleaning services and execute exceptional client experiences.

-Establish strong relationships with our team, clientele and owners.

-Ensure compliance with company policies, procedures and regulations.

-Handle entrusted office administration; proficient with computer applications, phone communication, email and phone/device apps.

-Handle business inquiries, consultations and integrating new clientele into the workflow of the business.

--Identify staffing needs, hire and facilitate training to new team members.

-Monthly scheduling of staff and new clients.

-Identify opportunities for growth and expansion, this is a fundamental key to our success.

-Continue to develop and implement new business strategies to increase and take our business to next level.

-Daily planning and collaboration with front line supervisors to ensure clear and concise work plans are delivered to support staff and produce excellent services.

-Assume ultimate responsibility for client satisfaction with all work produced.

-Demonstrated focus to continuous professional development.

-Ensure all employees comply with company policies, safety procedures, ethical standards, and facilitate discipline and dismissal protocol when necessary.

-Plan and oversee supervisors in the daily oversight of our team to ensure excellence in quality of the service provided.

-Proven experience in residential cleaning with an impeccable eye for detail to ensure high standards, proper time management and efficacy of work being performed.

Skills:

-Proven experience as an Operations Manager or similar executive role.

-Strong leadership abilities with a focus on team building and development is of paramount importance to succeed in leading our team, as you will be overseeing administration of the office and supervision of our team.

-Excellent communication and interpersonal skills.

- Candidate must possess a high degree of critical problem-solving, proven effectiveness in leading teams in time sensitive situations, impeccable communication skills to provide direction and leadership to staff and a strong ability to adapt through changes

-Proficient in Microsoft Office, Excel, Jobber Ap systems, basic math, scheduling, answering the phone.

-Trustworthy, active listener, critical thinker, excellent customer service, ability to work under pressure, reliable, professional, flexible and ability to handle change, embodied self-awareness, require minimal supervision and effective with time management.

-Carry out our vision by bringing high energy, enthusiasm, passion and an outgoing personality.

Requirements:

-Secondary education preferred, Bachelor's degree in Business Administration or related field.

-Speak English, valid driver’s license.

-Minimum 1 year residential cleaning experience.

-Minimum 3 years supervising experience.

-Minimum 3 years Office experience.

-Minimum 3 years of experience in a managerial/operational position.

-Demonstrated success in driving business growth and achieving targets.
- Strong knowledge of the residential cleaning industry with a focus on eye for detail and great customer service.

Join our family-oriented team and take your career to new heights! We offer competitive compensation, a Monday - Friday schedule with no weekends or stat holidays and a supportive work environment that values family, innovation and excellence. Apply now to be part of our success story.

Job Type:

-Full-time-permanent schedule, 40 hours a week.

-Monday to Friday 8:30-5:00, flexibility is required for addressing issues that may arise before or after hours.

-In person.

Pay: $25.00-$30.00 per hour

Benefits:

-We don’t work weekends or stat holidays.

- Automobile allowance.

-Company car at work for work purposes.

-Shared benefits after one year of employment.

Job Types: Full-time, Permanent

Pay: $25.00-$30.00 per hour

Expected hours: 40 per week

Benefits:

• Automobile allowance
• Company car

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Application question(s):

• Do you own a reliable automobile?

Education:

• Secondary School (preferred)

Experience:

• Cleaning: 1 year (preferred)
• Office: 1 year (preferred)
• Supervising: 1 year (required)
• Managerial: 1 year (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person