Operational Support

The Saskatchewan Apprenticeship and Trade Certification Commission is seeking someone organized and energetic to join our Saskatoon team as Operational Support.

You will be responsible for providing front-line reception coverage and operational support to the Innovation and Inclusion branch by working with the Learning Services Team and the Senior Indigenous Advisor. Your duties will include but not be limited to answering/returning client calls and emails, scheduling client appointments, setting up and managing client files, sending and receiving confidential documents and information, maintaining various spreadsheets, taking and transcribing minutes, managing contracts, and tracking project and funding schedules within the Indigenous Apprenticeship Initiative and other funding schemes. You will provide general office support including word processing, copying, maintaining manual and electronic filing systems, receiving and remitting application fees, recording and balancing cash reports, receiving and distributing incoming mail, providing information related to the Apprenticeship and Trade certification programs in accordance with relevant Acts and Regulations, and assisting clients in completing various application forms on MyATC (Self-service online system). Past experience working with boards and confidential documents would be considered an asset.

The successful candidate will have knowledge of office management practices and procedures, accounting/financial principles and procedures, word processing, spreadsheet and database software applications. You will have strong attention to detail and organizational skills. You will have strong communication and exceptional customer service skills in order to provide assistance and advice to internal and external clients on ministry processes and policies. You will have the ability to calmly and courteously acknowledge the concerns of clients who may be hostile, angry, rude, confused or frustrated. You will have the ability to lift boxes up to 25 kilograms in weight.

Typically, the competencies required for this position would be obtained through the completion of an Office Administration certificate combined with several years of office administration experience.

Candidates are asked to clearly describe in their resume or cover letter where they have gained the knowledge and abilities required for this position. Selections for interviews will be made on the basis of this information.