Home Builder Customer Service Coordinator

Responsibilities:
- Manage a team of customer service technicians and ensure excellent customer service is provided
- Develop and implement customer service policies and procedures
- Handle escalated customer inquiries and complaints in a professional and timely manner
- Analyze customer feedback and data to identify areas for improvement
- Train and coach customer service technicians on effective communication and problem-solving skills
- Monitor team performance and provide regular feedback and performance evaluations
- Collaborate with other departments to resolve customer issues and improve overall customer experience
- Maintain accurate records of customer interactions, transactions, comments, and complaints

Skills:
- Strong customer service skills with the ability to handle difficult situations with empathy and professionalism
- Excellent verbal and written communication skills in both English and Spanish
- Ability to analyze data and identify trends or patterns to improve customer service processes
- Proficient in data entry and computer skills for managing customer information and inquiries

We offer competitive compensation, including benefits such as health insurance, retirement plans, paid time off, and opportunities for career growth. If you have a passion for providing exceptional customer service, strong leadership skills, and the ability to communicate effectively, we would love to hear from you. Apply now to join our team as a Customer Service Coordinator.

Job Type: Full-time

Pay: $45,000.00-$60,000.00 per year

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)
• Construction: 1 year (preferred)

Work Location: In person