Service Desk Technician

The Service Desk Technician is the initial point of contact for resolving technical issues for Fleming College users. They will provide hardware, software, and network connection troubleshooting for a wide variety of devices including workstations, printer, mobile devices, and phones and will provide advice or one-on-one training to users.
Ensures effective, timely and accurate creation and resolution of service tickets. Communicates updates on a day-to-day basis, particularly regarding critical issues. Escalates tickets when necessary to IT Network/Applications team when appropriate. Works closely with IT Network/Applications teams to collect appropriate ticket info to assist in the resolution of problems.
Supports and facilitates learning in the Learning Commons by responding to student questions and assisting with use of software and hardware.
Work Schedules:
This position has been designated as on-campus and is expected on-site 100% of the time.
For More Information:
For a complete job description, please refer to the document found here: Service Desk Technical Support Specialist Job Description
Explore what Fleming College has to offer and the beautiful communities we are surrounded by. Check out Life@Fleming.
What We Are Looking For:
Completion of a two (2) year diploma in the field of computer systems or information technology along with a minimum of three (3) years of work experience:

• Providing front-line technical customer service experience in an enterprise environment to a variety of clients. With specific office software applications i.e. word processing, spreadsheets, databases, e-mail and spy-ware in a networked windows environment.

• Troubleshooting, installing, and removing hardware components, i.e. network cards, RAM, hard drives, and other computer components. Knowledge of different operating systems (Windows, Mac and Linux)

• With network troubleshooting and wireless protocols.

• Supporting mobile computing and various networked peripherals in an enterprise environment.

Please Note: Support Staff
Internal candidates will receive first consideration in accordance with our Support Staff Collective Agreement during the internal posting period of five (5) days. Only external candidates selected for an interview will be contacted.
How To Apply
Internal Candidates: apply through My Campus by visiting the Career Opportunities page.
External candidate: apply by visiting the Fleming Careers Page.
Equity, Diversity & Inclusion
Fleming College is committed to building diverse, equitable, inclusive, and accessible learning and working environments. We welcome those who would contribute to the further diversification of our Staff, our Faculty and our Administration including, but not limited to, women, racialized persons, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity to apply.
We believe in and promote the rights of all persons with disabilities and commit to ensuring accommodations available throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform our Human Resources staff of the nature of any accommodation(s) that you may require to ensure your equal participation. To obtain a copy of this document in another format please e-mail HR@flemingcollege.ca.