We are a fast-growing company that sells field ticketing software to the energy industry across the continent. Just this year so far we signed up more deals than most of last year and more are lined up. All of our 200 customers are referenceable and most of the new leads are coming from existing users.
To keep pace with our growth, we are looking to hire a Technical Writer to join our team.
Join our innovative team at a dynamic software company where you will play a critical role in supporting complex software solutions on our in-house platform. As a Technical Writer, you'll work closely with our implementation, delivery, support, and product teams to document functionalities tailored to our diverse client base. In this role you will be responsible for the upkeep and quality control of our internal and external documentation.
Requirements:
- Excellent written and verbal communication skills.
- Strong understanding of technical documentation tools and software development processes.
- Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
- Strong problem-solving skills and the ability to translate high-level goals into practical and efficient documentation.
- Based in Calgary.
Responsibilities:
- Create comprehensive and clear documentation that simplifies the understanding of our platform's functionality.
- Collaborate with technical staff to gather and interpret technical information effectively.
- Support the product team by creating user manuals, help files, and other content that enhances user engagement and understanding.
- Assist in the review and updating of existing documents as new features are developed.
What We Offer:
- Choose to work from home, in the office or hybrid.
- An array of various customers that are exciting, fun to work on, and satisfying to deliver.
- A team that will not only value your input but welcome it.
- A quiet work environment with flexible hours (we work 7-5 and have every 2nd Friday off).
- A kitchen stocked with free coffee, tea and snacks.
Benefits:
- Salary will be commensurate with experience.
- Flexible scheduling, casual dress code, and company events.
- Comprehensive health benefits, RRSP match, and more.
- Free parking.
- 3 weeks holiday to start off with.
What we’ll do together
- Build software that is relied on by thousands of professional users daily!
- Make customers happy!
- Make already happy customers happier!
- Constantly solve new, interesting problems through clear, effective communication.
Are you skilled at working independently and taking initiative? Do you excel at anticipating challenges and addressing them proactively? We’re looking for someone who can think critically about requirements and anticipate potential documentation needs, ensuring our solutions are understood and effective from the start. If you have a knack for clear communication and can navigate through complex requirements with ease, we’d love to have you join our team.
Job Type: Full-time
Pay: $55,000.00-$90,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
- Wellness program
- Work from home
Flexible Language Requirement:
Schedule:
Experience:
- technical writing: 3 years (required)
Language:
Location:
- Calgary, AB T3H 0N9 (required)
Work Location: In person
Application deadline: 2024-05-23
Demo