Are you passionate about delivering exceptional customer service and creating sweet experiences for our valued customers? Daan Go Cake Lab is seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team.
Cover letter recommended. Please note that only candidates that meet the specified requirements will be considered. This is a hybrid position, which may involve work from home or coming into our 3380 Midland Ave location.
Responsibilities
- Provide exceptional customer service to both online and in-store customers, answering inquiries, resolving issues, and ensuring a positive experience at every touchpoint.
- Manage customer inquiries via multiple communication channels, including phone, email, and social media, with professionalism and efficiency.
- Process orders, handle payments, and assist with order customization to meet customer preferences.
- Collaborate with our bakery team to ensure accurate order fulfillment and timely delivery or pickup of customer orders.
- Maintain accurate records of customer interactions and order details using our CRM system.
- Act as a brand ambassador for Daan Go Cake Lab, promoting our products and services with enthusiasm and passion.
Required Education, Skills and Qualifications
- Previous experience in customer service, preferably in a retail or hospitality setting.
- Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
- Strong problem-solving abilities and the ability to handle customer inquiries and complaints with empathy and efficiency.
- Detail-oriented with excellent organizational skills, able to manage multiple tasks in a fast-paced environment.
- Proficiency in computer skills, including MS Office and CRM software.
- Passion for baking and a love for sweet treats is a plus!
- Must have your own laptop.
- Must be familiar with using social media
Job Types: Full-time, Part-time, Permanent
Salary: From $16.55 per hour
Expected hours: 30 – 40 per week
Benefits:
- Company events
- Extended health care
- Store discount
Flexible Language Requirement:
Schedule:
- 10 hour shift
- 8 hour shift
- Holidays
- Monday to Friday
- Weekends as needed
Work Location: Hybrid remote in Toronto, ON M1V 5B5
Demo