At CWB, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by: Putting people first and building relationships with intention Seeking out and embracing new ideas Believing that how we do things is as important as what we do Manager, Quality Assurance Everyday flexibility. Hybrid work environments. Collaborative connection. CWB Corporate Put a new spin on your banking career. The overwhelming majority of our employees say CWB is a Great Place to Work® We’re different from the big banks in the way we engage our employees - caring, responsive, and armed with an obsession for growing talent. Our reputation is powered by a people first culture that ensures our employees be and feel heard, promotes inclusivity and diverse viewpoints, and inspires collaboration and innovation. Our employees love CWB. You’ll love it here too. SPECIFIC ACCOUNTABILITIES Responsible for ensuring high quality outcomes of all core banking platform, and core loan origination systems. This includes coordination of workloads and outcomes based on priority business needs and alignment with other IS teams and leaders on execution of work. Coordinate and plan execution of tactical workloads across team members ensuring functional, non-functional testing cases are carried out on core systems in line with release schedule. Build plans and coordinate workloads that adhere to testing practices, standards, strategies, and frameworks as defined in Quality Assurance team. Structure and position technical QA team members to ensure CWB forms solutions have robust scalable testing practices. Responsible for ensuring high quality outcomes multiple CWB business solutions including but not limited to operational and critical financial systems. Act as subject matter expert actively executing strategies to improve standard IT Infrastructure Library (ITIL) and Systems Delivery Life Cycle (SDLC) processes and tools. Leveraging direction from Senior Manager, Quality Assurance, continue a culture of continuous improvement built on measured outcomes and key controls and quality metrics in alignment with business stakeholder needs, Service Level Agreements (SLAs), and departmental goals and objectives. Tactical execution of various QA efficiency improvement initiatives maturing QA disciplines, governance frameworks, policies, and procedures. Identifies and implements opportunism for continual process improvement while leveraging synergies across QA teams in alignment with Application Services goals and objectives. Build and mature relationship with leaders in 3rd party vendor partner roles ensuring communication of standards, metrics, expectations, and alignment on timing of business outcomes. Accelerate the strategic execution of Quality Assurance in CWB through automation, secure code testing, and broadening the scope of capabilities and applications in the QA portfolio. Position strategies to drive a culture of rapid through modernization of tools, capabilities, process, standards, and governance frameworks. Through strategies and plans, identify and realize cost efficiencies through QA resource structure, tools, and practices. Develop QA Strategies to ensure the quality of critical banking systems enables the business stakeholders to meet business objectives through implementation of high-quality production systems. KNOWLEDGE, SKILLS, & ABILITIES Professional Knowledge (Education & Technical Knowledge) Please indicate the minimum level of education required to be successful in this role, being as specific as possible. Include required Certifications, Designations, & Licenses as well • Bachelor's degree in Computer Science, Computer Engineering or equivalent combination of technical education and experience. • QA Certificate/Diploma and/or ITIL V3 Foundation Certificate an asset. Professional Experience (Practical Experience) 6 years plus experience in Software Quality Assurance. 3 years plus in Software Quality Assurance leadership. Professional Competencies Please identify the specific skills & behaviours required to be successful in the job. Strong knowledge of the Software Development Lifecycle (SDLC) and Testing Lifecycle. Experience implementing, and maturing process improvements demonstrating cost efficiencies in line with department budgets. Knowledge and experience adhering to, collecting, Quality Assurance testing SLA’s, metrics, and measured outcomes. Strong organizational skills, ability to track multiple test executions simultaneously and to be able to synthesize the results. Demonstrates ability to think strategically while leading a diverse tactical team of QA professionals. Experience working closely with development and business teams to communicate problem impacts and to understand business requirements. Strong knowledge of testing disciplines and methodologies. Project management knowledge. Strong interpersonal, verbal, and written communication skills that can be applied with people across all levels of CWB. Thrive in fast moving, performance driven environment with high tolerance for change. Ability to lead large teams in a complex environment. Strong analytical and conceptual skills: The ability to utilize both quantifiable and qualitative information to quickly draw conclusions and mitigate risk. Your success is our obsession! And our award-winning culture & benefits back it up. Proudly recognized by Great Place to Work® in 2023 as one of Canada’s top 50 Best Workplaces & recipient of Waterston Human Capital’s Most Admired Corporate Culture 2023. Wellness matters. We offer an award-winning benefits package that includes: · Hybrid work environments · Everyday flexibility · Generous company-funded health coverage · Health care spending account · A flexible wellness program · generous time-away options to unplug, rest & recover Career development. We commit to our employees’ development and help them reach their professional goals with: · Organization wide coaching services · Mentorship · Education support & training programs Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups. #LI-EH1 IND-EH As an equitable employer, CWB Financial Group is committed to providing a safe and inclusive environment where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require accommodation during any part of the recruitment or selection process, please reach out. Closing Date: * Position closes at 12:01am on the close date identified below. 03/18/2024 CWB Financial Group is a diversified financial services organization providing specialized service in business and personal banking, equipment financing and leasing, trust and wealth management across Canada. With more than 2,500 employees in companies with offices and branches across the country, we’re helping our clients manage their money, grow their business and realize their financial potential. If you’re interested in sales, support or leadership role with a growing, award-winning organization, chances are we have a challenging and rewarding opportunity of interest to you. Our companies Banking Canadian Western Bank Motive Financial Lending CWB Optimum Mortgage CWB Equipment Financing CWB Franchise Finance CWB Maxium Financial CWB National Leasing Wealth CWB Wealth Management CWB McLean & Partners Trust CWB Trust Services
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