CALL CENTRE AGENT

Canadian Tire Meadowvale #169 is seeking a skilled and talented Appointment Coordinator to join our team.

As a key member of our Service Team you will be responsible for answering all inbound calls for our on-site Service Department while providing the highest level of customer service. An outgoing positive attitude is key for success in this role. Dealership experience would be an asset. Remuneration amount will be based on experience and skillset.

Responsibilities of this role will include:

• Scheduling service appointments for client's vehicles in a courteous and efficient manner
• Updating customer details as required
• Communicating with customers via phone call, email and text message
• Identifying and escalating priority issues
• Service Follow-up calls
• Reaching out to clients to book services coming due
• Appointment reminders
• General reception duties
• Assisting Service Advisors with writing up and cashing out
• Monday to Friday 10:00 to 5:00 pm
• Canadian Tire Meadowvale #169 is committed to providing accessible employment practices.

We thank all applicants but only those chosen for interview will be contacted. No phone calls please.

Job Type: Full-time

Job Types: Full-time, Part-time

Pay: $17.00-$19.00 per hour

Benefits:

• Life insurance
• Profit sharing
• Store discount

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person