Solution Delivery Director

À propos de ce poste

The Role We Are Offering You: As the Solution Delivery Director, you will be responsible for the delivery of our complex, high-risk, very large, multisite portfolio implementations and innovative solutions, often international in scope.

Are you ready to:

• Lead delivery teams, develop, and maintain relationships with key customers, including C-Level executives, being the single point of escalation.
• Drive end-to-end activities to support the implementation of our solutions, from business processes mapping, requirements management, data migration, to testing, training and installation.
• Ensure that all projects in your program are moving forward and that all components for a successful delivery are in place, as per the committed plan and budget.
• Coordinate resources and support the development of project plans, resolving issues related to delays in project delivery and resource constraints.
• Establish regular communication channels with the customer to review the solutions delivery status and build effective relationships with the senior leadership team.
• Manage Solutions delivery-level key performance indicators, risks and issues, ensuring that change management strategies are adopted by the customer.
• Align the efforts of cross-functional teams to support the company’s strategic objectives.
• Manage ongoing work through governance structures, creating detailed plans for each Solution Delivery activities.
• Drive alignment and adherence to standards and direction set by the organization.
• Remove barriers that prevent efficient execution of implementations, working with internal stakeholders to resolve multi-program conflicts.
• Ensure that approved methods, processes, and tools are consistently used across projects and programs, including process mapping, testing, data migration, rules management.
• Provide quality assurance and continuous improvement to ensure compliance and process enhancement.
• Support initial proposals and sales pursuits, estimate Solutions delivery effort, check deal sheets, and provide input into account plans.
• Be accountable for forecasting services revenue and generating services sales.
• Build and drive a strategic and innovative plan in terms of Solutions delivery philosophy – (operating model, process and tools enhancement, talent development & footprint management).
• Lead internal CAE initiatives and respond to operational requests.

Our Ideal Candidate Has:

• A Bachelor's degree or equivalent; a Master's degree is preferred (Software Engineering).
• Software Project/program management certification (PMP preferred).
• A minimum of 10 years of experience in management consulting, working for a software vendor, and/or in the travel industry.
• At least 10 years of Project and Program Management experience managing complex software system implementations.
• Airline domain expertise.
• Operational savvy and strong analytical skills.
• Solid negotiation and facilitation skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office suite and a project scheduling software tool (MS Project preferred).
• Fluency in English.
• Experience interfacing and building relationships with senior client executives at the C-level.
• Experience managing multiple simultaneous projects.
• Experience translating technology into business terms and integrating technology into the business environment, including the development and tracking of Key Performance Indicators (KPIs).
• Experience working in international markets.
• Experience working in a matrix organization and leading virtual distributed teams.
• Willingness to travel approximately 25%.

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Type d'emploi

CAE remercie tous les candidats de leur intérêt. Toutefois, nous communiquerons uniquement avec les candidats dont l'expérience et la formation correspondent aux exigences du poste.

Employeur offrant l’égalité des chances

CAE est un employeur souscrivant au principe de l’égalité des chances qui s’engage à favoriser la diversité, l’équité et l’inclusion. En tant qu’« Un CAE », nous prenons des mesures d’action positive pour garantir l’égalité des chances à tous les candidats, sans distinction de race, de nationalité, de couleur de peau, de religion, de sexe, d’identité et d’expression de genre, d’orientation sexuelle, de handicap, de neurodiversité, de statut d’ancien combattant, d’âge ou d’autres caractéristiques protégées par la loi.

Si vous ne vous reconnaissez pas dans toutes les exigences énumérées dans l’offre d’emploi, nous vous encourageons néanmoins à prendre contact avec nous et à poser votre candidature. À CAE, tout le monde est invité à contribuer à notre succès. Si des aménagements raisonnables sont nécessaires pour participer au processus de candidature ou d’entretien, veuillez nous contacter à l’adresse suivante : rh-hr@cae.com.

La maîtrise de l'anglais est requise pour ce poste, car il implique la participation à des réunions et projets ayant une portée internationale, ainsi que des interactions avec des collègues ou clients situés dans d'autres provinces ou pays.