Box Office Seller

Box Office Seller (Part-time) – Job Description

Reports to: Box Office Supervisor, Box Office Manager

General Statement of Duties:

• Execute ticket sales and ticket pick up for events taking place at Budweiser Gardens. Provide timely and effective customer service to all patrons inquiring about and purchasing tickets.

Areas of Responsibility:

• Complete ticket sale transactions in person.
• Answer incoming phone calls from customers regarding various ticketing questions/issues.
• Assisting in problem solving situations including but not limited to: tickets already scanned, invalid barcodes, purchases through ticket brokers, etc.
• Understand and help to resolve customer inquires and issues with a positive approach.
• Be familiar with ticketing procedures, seating locations, building policies and general building information.
• Reconcile cash, debit and credit card transactions at the end of each shift.

Qualifications:

• Excellent verbal communication skills.
• Demonstrate a calm demeanour while actively listening to and helping customers.
• Ability to understand and adapt to a variety of customer service and sales situations.
• 1-2 years experience in a customer service setting.
• Experience using various computer software on a regular basis.
• Experience with ticket sales software is an asset.
• General knowledge of Budweiser Gardens and surrounding area.

Job Types: Part-time, Casual

Pay: From $16.55 per hour

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• London, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 2024-08-09