Routing Manager

About the job Position Overview The Routing Operations Manager plays an important role in the successful execution of outside operations in the GTA. As the lead on all routing, the incumbent will ensure that GTA routing is efficient, and cost effective and ensures SLA attainment. The expectation will be to provide leadership and direction to the Outside Operations team in the absence of the Sr. Manager, Outside Operations. In addition, the incumbent will provide strong leadership for both salaried and hourly staff. Responsibilities (Percent of Time) Routing Operations (50%) Engage GTA operations team in the design and execution of routing that ensures financial performance and service delivery Set up of all re-routes as a result of regular operations changes: Bi-Annual Bids Client changes New crewing initiatives Daily review of route performance with corrective crew/route implementation Interface with other business unit managers to effectively implement strategies and work towards business objectives Aligning communication, accountabilities, resource capabilities, internal processes and ongoing measurement systems to ensure that strategic priorities yield measurable and sustainable results Implement and enforce company policies and operating procedures Using appropriate methods and interpersonal styles to develop, motivate and guide the team to attain successful outcomes and business objectives Sets an example of determination and effort by promptly addressing problems or issues; does not allow problems or issues to become worse through neglect Demonstrates personal credibility by sharing pertinent information, expertise and insight that could impact the customer’s current or future business success Meet Key Performance Indicator objectives as defined by the Regional Manager Reporting (25%) Drive strategic insights and use detailed analytics to help make decisions related to scaling and optimizing Establish reporting to confirm expected revenue and margin against actuals Work closely with local and cross-functional teams to identify and implement analysis that drives efficiency and improves the ways we interact with potential customers Track, measure, report and communicate project costs, performance issues and risks Support standard management reporting processes and metrics by creating templates, job aids and other material Work with the branch forecasting team to fine-tune the forecast models Perform data validation OCEAN Super-User (10%) Continued support for Ocean Team with relation to new system modifications and improvements/support/troubleshooting Support for Hand Held process configuration with relation to crewing, procedural and administrative process changes White Label (WL) Oversight (10%) Managing and Supervisory oversight of all WL (Stanley, Cardtronics, Perativ,) onboarding, crew instructions and training Customer contact for all IMAC and Transition activity planning for the Branch In conjunction with the Branch CIT Manager- oversee the ATM Customer management/Service requirements and training of Supervisor staff to achieve such Outside Operations Management (5%) Act as Manager for outside operations in absence of Manager, Operations Position Qualifications Previous operations management experience, preferably in ACC, security and/or logistics Fluency with accredited Routing Software (ex: RoadNet) Expertise in Microsoft Excel Access Strong financial background in planning, analysis and forecasting Logistically sound (CITT, PLog) Excellent communication and organizational skills Good analytical proficiency with a strong customer focus Superior interpersonal skills, being able to work independently and with various team scenarios Must be able to manage conflicts directly, cooperatively and with attention to detail Proven leadership ability while making accurate, logical decisions Self-motivated and resourceful with the ability to motivate others High productivity standards and bench marking skills is essential Thorough knowledge of Microsoft Office Applications Qualifications Why Brink’s? What sets Brink’s Canada apart is our employees. Our employees are an elite group of people whose discipline and character are the foundation of our proud tradition and continue to drive change as we look to the future. Since its inception in 1859, Brinks has transformed into a trusted global leader in security-related services for clients including banks, financial institutions, mines, retailers, and diamond and jewelry companies. Working for Brink’s can provide you with several opportunities to not only better your professional career, but also help improve your personal life. Some of the benefits of working for Brink’s include: Education Assistance Program eligibility Health and Wellness Programs Continuous opportunities to learn, develop, and practice new skill A Commitment to Diversity, Equity and Inclusion Brink's is committed to being a leader in reflecting our country’s diversity. We value equal opportunity and nurture an inclusive workplace where our individual differences are recognized and valued. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to hr.canada@brinksinc.com