Installation Coordinator / Call Center Representative

Job Overview:

We are seeking a highly organized and detail-oriented individual to join our team as a Installation Coordinator / Call Center Representative. As a Installation Coordinator / Call Center Representative., you will be responsible for providing excellent customer service and handling incoming calls from clients and working with our sales and installation teams coordinating larger projects and installs. This is a full-time position with opportunities for career growth.

Responsibilities:

- Answer incoming calls and respond to customer inquiries in a professional and courteous manner

- Provide information about products, services, and company policies

- Assist customers with placing orders, processing payments, and resolving issues or complaints

- Maintain accurate customer records by updating account information

- Utilize computerized systems to track and gather information from customers

- Follow communication scripts to ensure consistent and effective customer interactions

- Collaborate with team members to achieve individual and team goals

- Perform administrative tasks such as data entry, filing, and proofreading documents

Skills:

- Proficiency in Google Suite (Docs, Sheets, Slides) and other office software

- Strong organizational skills with the ability to multitask and prioritize tasks effectively

- Previous experience in a call center or customer service role is preferred

- Knowledge of dental office procedures or front desk operations is a plus

- Excellent phone etiquette and communication skills

- Attention to detail for accurate data entry and record keeping

- Familiarity with QuickBooks or other accounting software is beneficial

Join our dynamic team and contribute to our mission of providing exceptional customer service. This position offers competitive pay and opportunities for career advancement within our organization. If you are a motivated individual with excellent communication skills, we would love to hear from you.

Note: This job description is intended to provide a general overview of the position. It is not exhaustive or comprehensive of all possible job responsibilities, tasks, or duties. The responsibilities outlined above may evolve over time based on business needs.

Job Types: Full-time, Part-time, Permanent

Expected hours: 20 – 40 per week

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Flexible schedule
• On-site parking
• Paid time off
• Store discount
• Vision care

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• On call
• Weekends as needed

Supplemental pay types:

• Bonus pay
• Commission pay
• Overtime pay

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)
• Office: 1 year (preferred)
• Administrative: 1 year (preferred)

Work Location: In person

Application deadline: 2024-04-07
Expected start date: 2024-04-08