Global Account Director

Role: The Global Account Director – is a senior client partner responsible for managing 3 or more of PLG’s largest and most strategic global pharmaceutical clients. This role is accountable for driving account growth, deepening executive relationships, orchestrating cross-BU and cross-regional delivery, and ensuring PLG is positioned as a long-term strategic partner across the entire product lifecycle.

Key Responsibilities:

Strategic Account Leadership

• Global responsibility for a multinational group headquartered in France
• Strategic Account Plan:
• Own and execute multi-year strategic account plans tailored to the unique global structure, priorities, and pipeline of assigned accounts.
• Build Account plan including detailed man-marking to collect strategic insight and influence the customers strategic board level priorities
• Build and maintain C-suite and senior executive relationships to position PLG as a trusted partner not just a vendor
• Cross-selling Plan/Synergies:
• Identify and pursue strategic growth opportunities across global functions (Regulatory, Pharmacovigilance, Quality, Market Access, Digital, Product Development).
• Identify and pursue strategic growth opportunities across regions (EU, US, APAC, ROW)

Commercial Growth & Performance

• Drive annual revenue growth and margin expansion across geographies, business units, and service lines.
• Collaborate with BU-aligned Solutions Consultants, Global BU Leaders, and Regional Sales Directors, Regional Managing Directors to shape high-value proposals, SOWs, proactive solution offerings and bring competitive and innovative approaches to our models and solutions.
• Own accurate forecasting, pipeline management, and sales reporting for assigned accounts.

Client Engagement & Value Delivery

• Lead global QBRs and executive steering committees to ensure value realization and client satisfaction.
• Proactively monitor follow up delivery performance, collect client feedback and satisfaction and escalate issues to ensure timely resolution and long-term trust.
• Position PLG services in alignment with client transformation initiatives, including digital enablement, outsourcing, and operational efficiency mandates.

Internal Alignment & Governance

• Serve as the internal champion for the client, ensuring alignment across delivery, sales, operations, and executive leadership.
• Lead cross-functional account teams and pursuit strategies across business units and geographies.
• Ensure compliance with commercial governance, pricing discipline, and contractual terms.

Market Insight & Innovation

• Act as a strategic advisor by understanding the evolving needs of global pharma—regulatory shifts, access hurdles, digital innovation, and data-driven transformation.
• Be aware of Major global roll-out of Digital Transformation projects running in the GAM portfolio.
• Provide structured feedback to BU and marketing teams to inform service development and thought leadership.
• Innovation Risks & Ops mapping

Key Qualifications:

• 12 years of experience in life sciences consulting, strategic account management, or enterprise-level sales to Top 50 pharma companies.
• Deep understanding of the product development lifecycle, global regulatory frameworks (EMA, FDA, PMDA, etc.), and commercial access dynamics.
• Demonstrated success managing complex, multi-geography accounts exceeding $10M annually.
• Exceptional executive presence, with active C-Level network, communication skills, and strategic thinking.
• Experience working in or with large matrixed organizations, with a strong ability to influence cross-functional stakeholders.
• Bachelor’s degree in Life Sciences, Business, or related field required; advanced degree (MBA, MPH, PharmD) strongly preferred.
• Fluent in English; other languages a plus.