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Assistant Director, Digital Channels

Ndis Quality And Safeguards Commission
Bayswater, WA Full Time
POSTED ON 1/30/2025 CLOSED ON 2/10/2025

Job Posting for Assistant Director, Digital Channels at Ndis Quality And Safeguards Commission

  • Executive Level 1
  • Canberra ACT, Penrith NSW, Darwin NT, Brisbane QLD, Adelaide SA, Hobart TAS, Melbourne VIC, Perth WA, Parramatta NSW, Australia
  • Ongoing & Non Ongoing

About the NDIS Quality and Safeguards Commission
The NDIS Quality and Safeguards Commission (the NDIS Commission) is an independent agency established on 1 July 2018 to improve the quality and safety of NDIS supports and services. The Commission is the dedicated national regulator of NDIS service providers in Australia and a non-corporate entity under the Public Governance, Performance and Accountability Act 2013.

The NDIS Commission works with people with disability, the National Disability Insurance Agency (NDIA), governments and the sector who together deliver the National Disability Insurance Scheme (NDIS)

We strongly and actively encourage applicants from a diverse range of backgrounds and experiences, including people with disability, First Nations peoples, people from culturally and linguistically diverse (CALD) backgrounds and LGBTIQA . We know a diverse workforce and inclusive workplace drives our success.

Complaints and Engagement Division
The Complaints and Engagement Division supports better outcomes for participants and is committed to upholding the rights of NDIS participants, to elevate quality and safety and enable consumer independence. The Complaints and Engagement Division comprises the Complaints and Incidents Branch and the Communications, Education and Engagement Branch.

Communications, Education and Engagement Branch
The Communications, Education and Engagement Branch ensures NDIS Commission messaging is coordinated, coherent and consistent and highlights rich shared stories, which underpin a culture of inclusion. We create compelling co-designed content and use a variety of methods to engage with a wide variety of stakeholders, including participants, providers, workers, advocates and NDIS Commission employees. Our primary goal is to uplift the capability of the disability sector by increasing awareness of the rights of participants and the obligations of providers and workers.

An exciting new role awaits
The NDIS Commission is undergoing a period of exciting transformation. If you are forward thinking, self-motivated, resilient, and adept at building relationships in a complex and fast paced environment, we welcome you to explore the NDIS Commission as your next challenge. This process may be used to fill positions across the Communications, Education and Engagement Branch.

The Assistant Director, Digital Channels supports the Director, Channels in planning, designing, developing and managing the team and digital channels across the NDIS Commission.

Key Duties of the role

Duties may include, but are not limited to, the following:

  • Lead the development and execution of digital communication strategies
  • Manage the creation, curation, and delivery of digital content across various platforms, ensuring accuracy, accessibility and relevance
  • Ensure all digital communications comply with relevant legislation, policies, and regulatory framework
  • Identify and implement opportunities for enhancing digital communication channels, staying abreast of emerging trends and technologies
  • Lead the research and analysis of information and risks and capitalise on opportunities to produce innovative and effective communication digital products and activities
  • Manage and lead a team across channels, including website, digital media and analytics
  • Analyse and report on the effectiveness of digital communication strategies, utilising analytics to inform continuous improvement.

Capability of our ideal candidate
The occupant of the position:

  • Has a positive and contemporary attitude to people with disability
  • Leads and manages a team to achieve objectives with a focus on safety, staff wellbeing and high performance
  • Strong stakeholder engagement skills, including the ability to negotiate and influence outcomes, and build strong professional relationships
  • Build and maintain strong professional relationships with internal and external stakeholders to achieve outcomes and facilitate cooperation

This role is open in various location within Australia

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