Bankwest Senior Customer Communications Manager (Operational Enablement)
See yourself in our team
The Customer, Marketing & Communications (CMC) team is responsible for both bringing the customer to life for Bankwest and for bringing Bankwest to life for customers, ensuring all our audiences (colleagues, customers, the community, partners, stakeholders and the local government) understand who Bankwest is.
The Marketing Communications team, a part of CMC, combines marketing, campaign management, broker engagement, community support and customer communications.
We want to attract and retain customers through our marketing communications initiatives and deliver outcomes geared towards our ambitious business goals.
Do work that matters
This is a contract role in the team to support with 2 key special projects relating to customer communications.
You will drive the delivery of communications projects, working closely with relevant teams outside of the Customer Marketing Communications division to ensure communications meet regulatory and customer experience requirements.
1. Redesign how customer communications are prioritised, designed and evaluated
2. Be the CMC lead for coordinated communications uplift
This contract role provides a unique opportunity to shape how this team operates to ensure that our processes are strategically designed to support a best-in-class communications function, that is aligned to business objectives, easily accessible, well understood and deeply embedded.
And play a critical role in supporting a key communications project that will ensure key touchpoints with our customers are properly evaluated, uplifted and delivered to add value to our customers and meet our regulatory requirements.
We're interested in hearing from people who have:
If this sounds like you, please apply now!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 31/01/2025